Telemarketing Manager

Lakshmi Ceramics; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Lakshmi Ceramics in Chennai is seeking an experienced Telemarketing Manager to lead our telecalling and telemarketing operations, driving revenue through effective calling strategies. You will manage and train a high-volume calling team, convert leads into sales, monitor performance, and collaborate with sales, marketing, and operations to achieve targets.

The ideal candidate has 5+ years in telemarketing, strong leadership, communication, and data analysis skills, with experience in building

Qualifications

• Minimum 5+ years of experience in telemarketing / telecalling.
• Proven track record of converting calls into sales.
• Experience in managing and leading telemarketing teams.
• Strong communication, negotiation, and interpersonal skills.
• Ability to analyze performance data and optimize calling strategies.
• Target-oriented mindset with strong leadership abilities.
• Experience in Tiles, Sanitaryware, or building materials industry is an added advantage.

Responsibilities

• Manage, train, and motivate the telemarketing and telecalling team to achieve sales targets.
• Develop and implement telemarketing strategies to improve call-to-conversion ratios.
• Monitor daily calling activities, performance metrics, and sales outcomes.
• Ensure effective lead management and follow-up processes.
• Convert inbound and outbound calls into confirmed sales and business opportunities.
• Coordinate with sales, marketing, and operations teams for seamless execution.
• Maintain high standards of customer interaction and service quality.
• Prepare daily, weekly, and monthly performance and sales reports.
• Identify gaps in team performance and conduct regular training sessions.
• Ensure compliance with company policies and ethical telemarketing practices.

Skills

Telemarketing management

Lead conversion

Team leadership

Communication skills

Performance analytics

Negotiation skills

Building materials industry knowledge

Job description

Job Summary

We are seeking an experienced Telemarketing Manager to lead and manage our telecalling and telemarketing operations. The ideal candidate should have proven expertise in handling high-volume calling teams, converting leads into sales, and driving revenue through effective telemarketing strategies.

Key Responsibilities

• Manage, train, and motivate the telemarketing and telecalling team to achieve sales targets
• Develop and implement telemarketing strategies to improve call-to-conversion ratios
• Monitor daily calling activities, performance metrics, and sales outcomes
• Ensure effective lead management and follow-up processes
• Convert inbound and outbound calls into confirmed sales and business opportunities
• Coordinate with sales, marketing, and operations teams for seamless execution
• Maintain high standards of customer interaction and service quality
• Prepare daily, weekly, and monthly performance and sales reports
• Identify gaps in team performance and conduct regular training sessions
• Ensure compliance with company policies and ethical telemarketing practices

Required Skills Qualifications

• Minimum 5+ years of experience in telemarketing / telecalling, preferably in sales-driven roles
• Proven track record of converting calls into sales
• Experience in managing and leading telemarketing teams
• Strong communication, negotiation, and interpersonal skills
• Ability to analyze performance data and optimize calling strategies
• Target-oriented mindset with strong leadership abilities
• Experience in Tiles, Sanitaryware, or building materials industry is an added advantage