Manager - Sales (Air & Ocean)

Rhenus A&O India Private Limited; Kolkata Metropolitan Area; On-site; INR 600,000 - 900,000; Full time

Job summary

Rhenus Group in Kolkata seeks a proactive Sales & Business Development professional to drive the sales plan and meet targets by understanding customer needs and offering tailored solutions. You will prepare technically and commercially viable proposals, research client backgrounds, and build lasting relationships to expand revenue and geographic reach.

Collaboration with the Sales Head will be key to growing product development and market presence.

Responsibilities

• Execute the sales plan and meet sales targets while analysing customer requirements and offering best-fit solutions.
• Submit technically and commercially viable proposals/quotations for all enquiries promptly.
• Research client background, turnover, strengths and products through online/offline sources.
• Maintain long-term relationships with old and current customers to generate additional revenue.

Job description

1. Sales & Business Development:

• Responsible for execution of sales plan and achieve the sales target assigned Analyse and understand customer's requirement and offer them best solutions to meet their requirement
• Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
• Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
• Maintain long term relationship with old and current customers to generate additional revenue for the organization
• To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
• Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
• Participate in identifying corporate sales planning and strategies
• Identify and enlarge Targeted Customer Base and Industry

2. Customer Relations:

• Develop strong customer relationships through regular visits or timely response to their queries.
• Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
• Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
• Ensure timely redressal of pre & post sales customer queries, grievances and elevate issues whenever required
• Ensure regular visit to all key customer to maintain smooth relationship

3. MIS & Documentation:

• Ensure adherence to SOP’s formulated and strive continuously to improve the same
• Ensure timely submission of all required MIS to management Responsible for safeguarding of all documents related customer, orders, specifications, etc
• Ensure separate files for each customer is maintained and any document is easily available at anytime.