Manager - Business Development (Air & Ocean)

Rhenus; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

Rhenus Group in Kolkata is seeking a dynamic Sales & Business Development professional to drive revenue by executing sales plans and expanding the geographical footprint. You will analyse customer needs and offer tailored solutions to win business.

This role involves preparing timely, technically and commercially viable proposals, maintaining long-term customer relationships, coordinating with pricing and procurement to secure margins, and delivering regular MIS documentation to management.

Responsibilities

• Execute sales plan and achieve targets; analyze customer requirements and propose best solutions.
• Submit timely technically and commercially viable proposals/quotations for all enquiries.
• Research client background, turnover, strengths, weaknesses, and products.
• Maintain long-term relationships with old and current customers to generate revenue.
• Work closely with the Sales Head to drive growth, product development and geographical spread.
• Conduct basic marketplace intelligence to map potential of existing customers and identify new ones.
• Participate in identifying corporate sales planning and strategies.
• Identify and enlarge targeted customer base and industry.

Job description

Sales & Business Development:

• Responsible for execution of sales plan and achieve the sales target assigned
• Analyse and understand customer's requirement and offer them best solutions to meet their requirement
• Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
• Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
• Maintain long term relationship with old and current customers to generate additional revenue for the organization
• To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
• Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
• Participate in identifying corporate sales planning and strategies
• Identify and enlarge Targeted Customer Base and Industry

Customer Relations:

• Develop strong customer relationships through regular visits or timely response to their queries.
• Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
• Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
• Ensure timely redressal of pre & post sales customer queries, grievances and escalated issues whenever required
• Ensure regular visit to all key customer to maintain smooth relationship 3

MIS & Documentation:

• Ensure adherence to SOP’s formulated and strive continuously to improve the same
• Ensure timely submission of all required MIS to management
• Responsible for safeguarding of all documents related customer, orders, specifications, etc
• Ensure separate files for each customer is maintained and any document is easily available at anytime.