Inside Sales (Kannad) - Bangalore

Delhivery; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Delhivery in Bengaluru is seeking an experienced Key Account Manager to own strategic relationships with marquee clients and drive revenue expansion across accounts. You will develop comprehensive account plans, collaborate with sales, operations, and product teams, and identify upsell and cross-sell opportunities while ensuring outstanding client service and delivering measurable growth against targets.

The role demands strong communication, problem-solving, and the ability to perform under

Qualifications

• 4–8 years of experience in Key Account Management or related field.
• Proven track record managing multiple clients.
• Strong understanding of key account management principles.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyze market trends and competitor activity to inform strategic decision-making.

Skills

Account management

Client relationship

Strategic planning

Upselling

Cross-selling

Job description

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyze market trends and competitor activity to inform strategic decision-making.

Desired Candidate Profile

• 4 -8 years of experience in Key Account Management or related field (e.g., Client Account Management).
• Proven track record of success in managing multiple clients simultaneously.
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
• Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines