Relationship Manager - Field Sales - Bengaluru

Tradeindia; Bengaluru; On-site; INR 50,000 - 80,000; Full time

Job summary

Tradeindia in Bengaluru seeks a proactive Client Relationship Manager to manage client servicing, build trusted relationships, and drive renewals and upsell opportunities. You will coordinate with support, operations and product teams to resolve queries quickly and provide ROI insights to clients.

The role focuses on maintaining engagement, presenting updates, and tailoring offerings to meet client goals, with emphasis on retention and cross-selling opportunities.

Qualifications

• Maintain accurate records of all client interactions, renewals and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates and revenue contribution.
• Strong communication, negotiation, and key account management skills for client servicing and renewals.

Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Retention & Renewals: Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Upselling & Cross-Selling: Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Collaboration & Reporting: Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills

CRM

Client Servicing

Relationship Management

Communication

Negotiation

Key Account Management

Retention and Renewals

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills:

• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
• Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals