Key Account Manager

Nuwizo Digital; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A digital marketing agency is seeking a Key Account Manager in Bangalore. The role involves ensuring client satisfaction, driving account growth, and managing multiple client projects. Ideal candidates should have strong communication skills and experience in account management, preferably within a digital marketing or tech environment.

Qualifications

• Minimum 2+ years of experience in key account management or client success roles.
• Experience in digital marketing or B2B service-based company is an advantage.

Responsibilities

• Serve as the main point of contact for assigned accounts.
• Align client business objectives with company services.
• Develop long-term relationships with decision-makers.
• Identify upselling and cross-selling opportunities.
• Monitor account performance and campaign results.
• Resolve client issues quickly and effectively.

Skills

Excellent verbal and written communication skills

Strong presentation and negotiation abilities

Proven experience in client servicing/account management

Ability to manage multiple accounts and projects

Strong analytical and problem-solving skills

CRM and project management tool proficiency

Strategic thinker with attention to detail

Education

Bachelor’s degree in Business, Marketing, Communications

MBA preferred

Tools

HubSpot

Monday

Zoho

Trello

Job description

Job Title: Key Account Manager

Location: Bangalore, India (Hybrid/On-site)

Department: Client Success

Reports To: Chief Business Officer / Founders

Experience: Minimum 2+ years

About the Role:

We are looking for a Key Account Manager who will act as the primary point of contact for our top clients. The ideal candidate should have strong communication, project management, and relationship‑building skills, with a deep understanding of digital marketing or tech services.

You will ensure high client satisfaction, drive account growth, and act as a strategic advisor to help clients achieve their business goals through our solutions.

Key Responsibilities

• Serve as the main point of contact for assigned key accounts, ensuring smooth communication and relationship management.
• Understand client business objectives and align them with company services (Digital Marketing, Website Development, SEO, Ads, etc.).
• Develop and maintain long‑term relationships with decision‑makers and stakeholders.
• Proactively identify upselling and cross‑selling opportunities within accounts.
• Work with internal teams (marketing, design, tech, and operations) to deliver projects on time and within scope.
• Monitor account performance, campaign results, and deliver regular progress reports to clients.
• Resolve client issues quickly and effectively while maintaining a positive relationship.
• Forecast account growth, renewal potential, and client retention metrics.
• Represent client interests during internal discussions to ensure customer‑centric delivery.
• Stay updated on market trends and competitors to provide strategic insights to clients.

Key Skills Required

• Excellent verbal and written communication skills.
• Strong presentation and negotiation abilities.
• Proven experience in client servicing/account management (preferably in a digital marketing or IT agency).
• Ability to manage multiple accounts and projects simultaneously.
• Strong analytical and problem‑solving skills.
• CRM and project management tool proficiency (e.g., HubSpot, Monday, Zoho, or Trello).
• Strategic thinker with attention to detail and a customer‑first mindset.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field (MBA preferred).
• 3–6 years of proven experience in key account management or client success roles.
• Prior experience in a digital marketing, software, or B2B service‑based company is an added advantage.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Advertising Services