Account Manager

Grant Thornton Bharat Llp; Bengaluru; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cab facility

Resumo da oferta

Grant Thornton Bharat LLP is hiring a Customer Success / Key Account Manager (Assistant Manager level) to join its expanding GCC operations in Bangalore. The role focuses on managing key accounts, driving client satisfaction, and nurturing long-term relationships with senior stakeholders.

Based in Whitefield with 5 days per week in the office, you will engage with CXO/CFO-level clients, handle escalations, identify upsell opportunities, and ensure robust account growth for premium clients in the

Qualificações

• 5–15 years of experience in client success or account management.
• Proven ability to manage escalations and resolve issues.
• Experience engaging with CXO/CFO-level stakeholders.
• Strong communication and stakeholder management skills.
• Willingness to work from office 5 days a week.

Responsabilidades

• Manage client relationships (B2B) and ensure high client satisfaction.
• Handle escalations and resolve issues effectively.
• Engage with CXO/CFO-level stakeholders, primarily in the US.
• Drive client retention and long-term account growth.
• Identify upselling and cross-selling opportunities.
• Act as the primary point of contact for key accounts.

Conhecimentos

Client Success

Account Management

Stakeholder Management

Customer Escalations

Global Stakeholders

Descrição da oferta de emprego

Grant Thornton Bharat LLP is hiring Customer Success / Key Account Managers (Assistant Manager level) for one of our premium clients, which is currently expanding its GCC operations in Bangalore.

Job Details

• Role: Key Account Manager / (Assistant Manager)
• Experience: 5-15 Years
• Location: Whitefield, Bangalore
• Work Mode: 5 Days Work from Office
• Cab Facility: Both-side cab available
• Interview Mode: Face-to-Face

Key Responsibilities

• Manage client relationships(B2B) and ensure high client satisfaction.
• Handle escalations and resolve issues effectively.
• Engage with CXO/CFO-level stakeholders, primarily in the US.
• Drive client retention and long-term account growth.
• Identify upselling and cross-selling opportunities.
• Act as the primary point of contact for key accounts.

Desired Candidate Profile

• Strong experience in Client Success, Account Management, or Client Relationship Management.
• Excellent communication and stakeholder management skills.
• Proven experience handling customer escalations.
• Ability to work with senior global stakeholders.
• Calm, solution-oriented, and customer-focused approach.
• Willingness to work from the office 5 days a week.

Immediate joiners and candidates with strong client-facing experience are highly preferred.