Manager - Outbound Sales

Hexaware Technologies; Navi Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hexaware Technologies in Navi Mumbai seeks an experienced Sales Leader to manage end-to-end insurance sales operations, guiding 100-150 staff and shaping effective outbound and inbound strategies. The role emphasizes data-driven decisions, strong client management, and collaboration across departments.

The ideal candidate will bring 10+ years in BPO sales, a graduate or equivalent, and a proven track record in leading large teams with a focus on quality and compliance.

Qualifications

• Graduate or 10+2 + 3 year Diploma (any stream).
• 10+ years of experience in BPO sales operations with outbound/inbound exposure; Life/Health/General Insurance preferred.
• Strong leadership, communication and analytical skills; knowledge of CRM and compliance.

Responsibilities

• Lead and manage large sales teams, guiding Assistant Managers and Team Leaders to achieve targets.
• Develop and execute sales strategies for outbound and inbound channels.
• Use advanced MIS and data analysis to generate insights and improve sales outcomes.
• Manage dialer operations and campaign configurations for outbound productivity.
• Oversee full sales lifecycle from lead generation to closure with strong customer engagement.
• Monitor performance of team leaders and provide resources to improve effectiveness.
• Collaborate with other departments to integrate sales processes with operations.
• Implement QA processes to maintain high service standards and compliance.
• Analyze sales trends and data to identify growth opportunities and data-driven strategies.
• Prepare and deliver client and internal presentations; manage reviews, feedback and escalations.
• Experience in digital sales environments, contributing innovative solutions to the sales process.

Skills

Leadership

Communication

Analytics

MIS

CRM tools

Dialer management

Sales leadership

Team management

Presentations

Client management

Education

Graduate

10+2 + Diploma

Tools

CRM Software

Dialer Systems

Job description

The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 100-150 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.

Job Responsibilities:

• Lead and manage large sales teams, guiding Assistant Managers and Team Leaders to achieve sales and productivity targets.
• Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives.
• Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges and improve sales outcomes.
• Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling.
• Oversee the full sales lifecycle—from lead generation to closure—ensuring strong customer engagement and improved conversion ratios.
• Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.
• Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
• Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
• Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
• Prepare and deliver presentations for clients and internal stakeholders. Demonstrate strong client management skills and manage reviews, feedback loops and escalations effectively.
• Experience in digital sales environments, contributing innovative solutions to enhance the sales process.

Criteria:

• Graduate OR 10th + 12th + 3 year Diploma (any stream).
• Minimum 10+ years of experience in BPO sales operations, with strong exposure to outbound and inbound sales. Experience in Life, Health or General Insurance is preferred.
• Strong leadership, communication and analytical skills.
• Good understanding of compliance, quality process, CRM tools and dialer management.