Operations Manager - Out bound Sales

Hexaware Technologies; Navi Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Hexaware Technologies in Navi Mumbai seeks a senior Operations Manager to lead end-to-end BPO sales operations for Life, Health, and General Insurance. The role involves steering a large team, optimizing outbound and inbound strategies, and leveraging MIS insights to boost conversion and productivity.

Candidates should have 10+ years in sales operations, strong leadership, and solid communication skills, with experience in CRM tools and dialer management. Compliance awareness is essential.

Qualifications

• 10+ years of BPO sales operations experience with both outbound and inbound sales.
• Experience in Life, Health, and General Insurance domains.
• 1+ year in an Operations Manager role.
• Strong leadership and communication abilities.
• Knowledge of compliance and quality processes.

Responsibilities

• Lead and manage large sales teams, guiding managers to meet targets.
• Develop and execute sales strategies for outbound and inbound channels.
• Use MIS and data analysis to generate insights and improve outcomes.
• Manage dialer operations and campaign configurations for productivity.
• Oversee the full sales lifecycle from lead to closure with strong customer engagement.
• Monitor performance of team leaders and provide support.
• Collaborate with other departments to ensure seamless integration of sales processes.
• Implement QA processes to maintain service standards and compliance.
• Prepare and deliver client and internal presentations.
• Drive digital sales initiatives and introduce data-driven improvements.

Skills

Leadership

Communication

Analytical skills

CRM tools

Dialer management

MIS analytics

Education

Graduate OR 10th + 12th + 3 year Diploma

Tools

CRM tools

Job description

The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 100-150 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.

Responsibilities:

• Lead and manage large sales teams, guiding Assistant Managers and Team Leaders to achieve sales and productivity targets.
• Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives.
• Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges, and improve sales outcomes.
• Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling. Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
• Oversee the full sales lifecycle, from lead generation to closure, ensuring strong customer engagement and improved conversion ratios.
• Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.
• Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
• Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
• Prepare and deliver presentations for clients and internal stakeholders. Demonstrate strong client management skills and manage reviews, feedback loops, and escalations effectively.
• Experience in digital sales environments, contributing innovative solutions to enhance the sales process.

Criteria:

• Graduate OR 10th + 12th + 3 year Diploma (any stream).
• 10+ years of overall experience in BPO sales operations, with strong expertise in both outbound and inbound sales (Life, Health, and General Insurance), including 1+ year in an Operations Manager role.
• Strong leadership, communication and analytical skills.
• Good understanding of compliance, quality process, CRM tools and dialer management.