Senior Manager - Outbound Sales Operations

Hexaware Technologies; Navi Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hexaware Technologies is seeking a Senior Manager to lead the sales voice process in the insurance domain. The candidate will guide and grow high-performing telesales teams in a fast-paced setting, aligning strategies with organizational goals.

Responsibilities include strategic leadership, revenue growth, coaching, skill-gap analysis, and cross-functional collaboration to ensure compliant, data-driven decisions and sustained performance.

Qualifications

• Must have minimum 12 years of overall experience in telesales outbound for domestic region.

Responsibilities

• Provide strategic leadership and direction to the sales team.
• Develop and implement effective sales strategies to drive revenue growth.
• Conduct regular performance reviews and coaching to develop team members.
• Identify skill gaps and facilitate training opportunities.
• Foster a positive team environment with open communication.
• Analyze sales data to identify trends and improve performance.
• Collaborate with marketing, product development and customer service.
• Ensure compliance with policies and regulatory requirements.

Skills

Leadership

Telesales outbound

Dialer strategies

Communication

Data-driven decisions

Education

Any Graduation

Job description

We are looking for a Senior Manager to manage sales voice process in the insurance domain. The ideal candidate will have a proven track record of successfully managing and developing high performing sales teams in a fast-paced environment.

Job Responsibilities:

• Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.
• Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets.
• Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members.
• Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities.
• Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance.
• Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts.
• Ensure compliance with company policies, procedures and regulatory requirements related to sales and customer interactions.

Criteria:

• Any Graduation
• Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with at least 2 years at a Manager level
• Hands-on experience with Dialer strategies
• Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.