Senior Manager – Operations

Black & White; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Black & White in Mumbai seeks a Senior Outbound Telesales Lead to provide strategic direction to a large, high-performing sales team. You will design and drive outbound sales initiatives, coach managers, and optimize dialer strategies to maximize revenue.

You will analyze sales metrics, implement training to close gaps, and collaborate with cross-functional partners to ensure compliant processes and sustained performance.

Qualifications

• Minimum 12 years of overall experience in outbound telesales/voice sales.
• Strong experience leading outbound sales teams and dialing strategies.
• Ability to manage large, high-performing teams with coaching and feedback.
• Data-driven with strong analytics and revenue focus.
• Excellent communication, leadership and interpersonal skills.

Responsibilities

• Provide strategic leadership to the outbound sales team.
• Develop and implement sales strategies to achieve revenue targets.
• Manage team performance through regular reviews, coaching and feedback.
• Identify skill gaps and conduct training/development initiatives.
• Analyze sales metrics and trends to improve team productivity and conversion.
• Drive continuous improvement and maintain a high-performance culture.
• Collaborate with cross-functional teams for smooth business operations.
• Ensure adherence to company policies, processes and regulatory requirements.
• Effectively manage dialer strategies and optimize sales productivity.

Skills

Outbound sales

Telesales

Sales leadership

Dialer strategies

Sales strategy

Target management

Performance coaching

Data analytics

Communication

Leadership

Revenue growth

Metrics

Education

Experience leading outbound teams

Tools

CRM tools

SFA tools

Job description

Relevant Experience :

Minimum 12 years of overall experience in Outbound Telesales / Voice Sales

Must Have Skills :

• Strong experience in Outbound Sales / Telesales
• Experience managing large/high-performing sales teams
• Hands-on experience with Dialer strategies
• Strong sales strategy and target management skills
• Performance management, coaching & team development
• Data-driven approach with strong analytical skills
• Excellent communication, leadership & interpersonal skills
• Experience handling sales metrics and driving revenue

Good Have Skills :

• Experience in Insurance Sales domain
• Experience managing remote/distributed teams
• Knowledge of CRM / Sales Force Automation tools
• Knowledge of sales techniques and methodologies

Roles and Responsibilities :

• Provide strategic leadership and direction to the outbound sales team
• Develop and implement sales strategies to achieve revenue and business targets
• Manage team performance through regular reviews, coaching and feedback
• Identify skill gaps and conduct training/development initiatives
• Analyze sales metrics and trends to improve team productivity and conversion
• Drive continuous improvement and maintain a high-performance culture
• Collaborate with cross-functional teams for smooth business operations
• Ensure adherence to company policies, processes and regulatory requirements
• Effectively manage dialer strategies and optimize sales productivity