Assistant Operations Manager

Policybazaar.com; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Opportunity to earn good incentives

Group medical coverage

Wellness programmes

Continued talent enhancement programme

Job summary

A leading insurance aggregator in Pune is seeking an Assistant Manager - Operations (Sales) to oversee sales operations and manage a large team. You'll drive B2C sales for insurance products, ensuring high levels of customer satisfaction and optimizing sales performance. Ideal candidates should have experience in outbound sales, team management, and a strong understanding of the insurance sector. This role offers competitive incentives and significant growth opportunities.

Qualifications

• Experience in B2C outbound sales vertical.
• Ability to manage a team of 40-50 associates.
• Strong insurance background preferred.

Responsibilities

• Manage operations to ensure timely SLA delivery.
• Drive B2C sales for insurance products.
• Establish and manage client relationships.

Skills

B2C sales experience

Team management skills

Coaching and mentoring

Sales expertise in insurance

Performance monitoring

Job description

About the Job

As an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team of 50+ including associates and team leaders reporting to you, optimizing sales performance, and collaborating with clients to achieve business objectives. This role demands a strong sales acumen, leadership skills, and the ability to work in a fast‑paced environment.

Roles and Responsibilities

• Seamlessly manage operations to ensure timely SLA delivery while maintaining high levels of employee and customer satisfaction
• Drive B2C sales for insurance products (Health, Motor, Life)
• Establish and manage client relationships, ensuring strong engagement
• Organize resources, set goals, and develop strategies to optimize sales performance
• Monitor and document staff schedules, attendance, and productivity
• Conduct weekly and monthly client meetings to understand expectations and provide updates
• Ensure resolution of audit‑related issues

Desired Skills and Experience

• Experience in B2C outbound sales vertical
• Manage a team of 40-50 associates
• Insurance background preferred
• Team management: conduct meetings, performance reviews, and ensure employees meet performance targets
• Employee development: hiring, coaching, and mentoring team members for success
• Sales expertise: proven track record in telesales, preferably Health, Motor, or Life insurance sales
• Performance monitoring: ability to calibrate employee performance, provide coaching, and align with business objectives
• Strong external and management reporting capabilities
• Ability to lead, mentor and develop high‑performing teams

What do we Offer?

• Opportunity to earn good incentives
• Endless growth opportunity
• Group medical coverage (GMC)
• Gratuity
• Wellness programmes
• CSR initiatives
• Continuous talent enhancement programme
• Tax‑saving flexi benefits

How to Apply

Interested candidates can share their updated CV at [e-mail] or WhatsApp [phone]. Note: Only relevant profiles will be contacted.