Manager- Last Mile Operations (Alleppey)

Delhivery; Alappuzha; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery in India seeks an experienced DC Operations Manager to ensure end-to-end station operations within the assigned area. You will monitor SOP adherence, audits, and on-time shipments, while driving cost efficiency and productivity via delivery date commitments.

You will supervise budgets, cash management, fleet coordination, and liaison with HR for field employees, while exploring new location expansion and third-party distribution options to handle varying package volumes.

Responsibilities

• Ensures end to end smooth running of station operations for the assigned area/cluster.
• Ensures all the operational SOPs are followed, and timely audit is conducted.
• Monitors Zero Breach across Region in terms of shipments closures within defined TAT.
• Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software
• Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
• Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
• Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs
• Acts as a people manager and coordinates with HR for FEs' salaries, other issues & grievances.
• Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
• Monitors security parameters across region and ensures no unlawful activity occurs

Skills

Operations management

Team leadership

Job description

Role & responsibilities:

• Ensures end to end smooth running of station operations for the assigned area/cluster.
• Ensures all the operational SOPs are followed, and timely audit is conducted.
• Monitors Zero Breach across Region in terms of shipments closures within defined TAT.
• Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software
• Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
• Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
• Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs
• Acts as a people manager and coordinates with HR for FEs' salaries, other issues & grievances.
• Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
• Monitors security parameters across region and ensures no unlawful activity occurs