Manager - Last Mile

Delhivery; Muzaffarnagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery in Muzaffarnagar, Uttar Pradesh, is seeking an Operations Manager to ensure smooth end-to-end station operations, enforce SOPs, and maintain security and cost controls.

You will lead a small team, monitor shipment closures within defined TAT, reduce missing shipments, and coordinate with HR for staffing and grievances, while exploring new locations across the cluster.

Travel as needed for expansion, drive productivity, and ensure compliance across the region.

Qualifications

• Experience in logistics or manufacturing operations and process optimization.
• Strong analytical abilities with data-driven approach.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced environment and manage priorities.

Responsibilities

• Ensure end-to-end smooth running of station operations for the assigned area.
• Adhere to SOPs and conduct timely audits.
• Monitor on-time shipments and zero missing shipments.
• Drive cost reduction per shipment and improve productivity via PDD.
• Manage station budgets, petty cash, OPEX and fleet.
• Coordinate with HR on staffing, salaries, and grievances.
• Explore third-party distribution for low-volume routes.
• Monitor security parameters and prevent unlawful activity.

Skills

Operations Management

Data Analysis

Stakeholder Management

Job description

Role & responsibilities

• Ensures end to end smooth running of station operations for the assigned area/cluster.


• Ensures all the operational SOPs are followed, and timely audit is conducted.


• Monitors Zero Breach across Region in terms of shipments closures within defined TAT.


• Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software


• Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)


• Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management


• Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs


• Acts as a people manager and coordinates with HR for FEs’ salaries, other issues & grievances.


• Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages


• Monitors security parameters across region and ensures no unlawful activity occurs

Preferred candidate profile

• Functional Skills Operations Management, Data Analysis, Stakeholder Management


• Experience - Relevant experience in Logistics/ Manufacturing industry.


• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude


• Exposure to work in /Ability to work well ina team environment. Collaborate with internal andexternal stakeholders for business purposes/in order to gain credibility with senior management.

*Should be open for extensive travel.