Manager- Chennai (Last Mile)

Delhivery; Chennai District; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Delhivery is seeking a logistics operations professional to ensure smooth end-to-end operations for the zone. The role focuses on adhering to procedures, audits, and achieving SLAs and TATs while driving cost reductions and productivity gains.

You will plan manpower, fleet, and resources for major sale events and lead continuous improvement initiatives. The candidate should have experience in logistics/manufacturing with strong communication, analytical skills, and team collaboration.

Qualifications

• Experience in Logistics/ Manufacturing industry.
• Strong communication and people management abilities.
• Analytical thinking with good prioritization and follow-up skills.

Responsabilités

• Ensure end-to-end smooth running of logistics operations for the zone/area.
• Enforce operational procedures and policies and conduct timely audits.
• Maintain all SLAs and TATs; monitor costs and productivity.

Connaissances

Operations Management

Data Analysis

Stakeholder Management

Description du poste

Role & responsibilities

• Ensures end to end smooth running of logistics operations for the zone/area
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLA's & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.
• Handles the continuous improvement projects w.r.t., cost service and employee productivity
• Maintenance of all the operational budgets
• Supervises activities pertaining to vendor for the upcoming new client
• Ensures customer satisfaction and reduces client escalation by monitoring that the queries,issues & grievances are taken care of within time.
• Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
• Impart behavioural & soft skills training to the team as and when required.
• Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specifications- Skillsets/Education

• Functional Skills Operations Management, Data Analysis, Stakeholder Management
• Experience - Relevant experience in Logistics/ Manufacturing industry.
• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude
• Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management.