Senior Operations Manager

Delhivery Limited; Goa; On-site; USD 3,408 - 7,952; Full time

Job summary

An established industry player is seeking a Mid-Senior level professional to lead logistics operations in Goa. This role involves ensuring the smooth running of logistics processes, adhering to operational procedures, and enhancing productivity while managing costs. You will be responsible for customer satisfaction, vendor management, and training your team to excel in a dynamic environment. If you are passionate about supply chain management and have a knack for operational excellence, this opportunity is perfect for you to make a significant impact in the logistics sector.

Qualifications

• Experience in logistics operations and supply chain management.
• Strong focus on cost reduction and productivity enhancement.

Responsibilities

• Oversee logistics operations ensuring smooth functioning and adherence to policies.
• Manage budgets and drive continuous improvement projects.

Skills

Logistics Operations Management

Cost Reduction Strategies

Productivity Improvement

Vendor Management

Customer Satisfaction

Training and Development

Job description

Direct message the job poster from Delhivery Limited

Hiring talent for Delhivery | Ex- Urban Company

Key Responsibilities:

• Ensures end to end smooth running of logistics operations for the zone/area
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLA’s & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.
• Handles the continuous improvement projects w.r.t., cost service and employee productivity.
• Maintenance of all the operational budgets.
• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.
• Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
• Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages.
• Impart behavioral & soft skills training to the team as and when required.
• Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices.
• Monitoring security parameters across region and ensures no unlawful activity occurs.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage