Senior Manager- Last Mile Operations (Pune)

Delhivery; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Delhivery in Pune region is seeking an Operations Manager to ensure end-to-end smooth running of logistics operations. You will enforce procedures, achieve SLA/TAT targets, and drive cost reductions and productivity gains for the zone.

The role involves capacity planning for big sale events, vendor coordination, and tracking regional budgets while maintaining high customer satisfaction. You will lead initiatives to optimize distribution, improve service levels, and manage cross-functional teams;

Qualifications

• Functional skills in operations management, data analysis, and stakeholder management.
• Experience in logistics/manufacturing industry is preferred.
• Strong communication, people management, analytical skills, and prioritization.

Responsibilities

• Ensure end-to-end smooth running of logistics operations for the zone/area.
• Adhere to and enforce all operational procedures and policies; ensure timely audits.
• Maintain SLAs and TAT, ensuring on-time performance.
• Drive cost reduction and productivity improvements for the region.
• Finalize LM sites, manpower, fleet, training, and resource planning for big sale events.
• Lead continuous improvement projects related to cost, service, and productivity; manage budgets.
• Oversee vendor activities for new projects during pin code expansion; resolve queries and grievances within time.

Skills

Operations Management

Data Analysis

Stakeholder Management

Job description

Role & responsibilities:

• Ensures end to end smooth running of logistics operations for the zone/area
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLAs & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.
• Handles the continuous improvement projects w.r.t., cost service and employee productivity Maintenance of all the operational budgets
• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
• Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
• Impart behavioral & soft skills training to the team as and when required.
• Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
• Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specifications- Skillsets/Education:

• Functional Skills Operations Management, Data Analysis, Stakeholder Management
• Experience - Relevant experience inLogistics/ Manufacturing industry.
• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude
• Exposure to work in /Ability to work well ina team environment. Collaborate with internal andexternal stakeholders for business purposes/in order to gain credibility with senior management.

*Should be open for extensive travel.