Manager - Last Mile Operations

Delhivery; Hisar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Delhivery is seeking an Operations Manager to oversee end-to-end station operations in the assigned area/cluster, ensuring SOP compliance, audits, and controlled costs. The role includes managing budgets, PDD, and fleet while driving productivity and regional shipment integrity.

The candidate will lead a team, coordinate with HR on workforce matters, explore new pin code expansions, and collaborate with internal and external stakeholders to align with senior management goals.

Qualifications

• Functional Skills – Operations Management, Data Analysis, Stakeholder Management
• Experience - Relevant experience in Logistics/ Manufacturing industry.
• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude
• Exposure to work in /Ability to work well ina team environment. Collaborate with internal andexternal stakeholders for business purposes/in order to gain credibility with senior management.

Responsibilities

• Ensures end to end smooth running of station operations for the assigned area/cluster.
• Ensures all the operational SOPs are followed, and timely audit is conducted.
• Monitors Zero Breach across Region in terms of shipments closures within defined TAT.
• Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software
• Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
• Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
• Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs
• Acts as a people manager and coordinates with HR for FEs salaries, other issues & grievances.
• Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
• Monitors security parameters across region and ensures no unlawful activity occurs

Skills

Operations Management

Data Analysis

Stakeholder Management

Job description

Role & responsibilities

• Ensures end to end smooth running of station operations for the assigned area/cluster.
• Ensures all the operational SOPs are followed, and timely audit is conducted.
• Monitors Zero Breach across Region in terms of shipments closures within defined TAT.
• Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software
• Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
• Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
• Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs
• Acts as a people manager and coordinates with HR for FEs salaries, other issues & grievances.
• Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
• Monitors security parameters across region and ensures no unlawful activity occurs

Preferred candidate profile

• Functional Skills – Operations Management, Data Analysis, Stakeholder Management
• Experience - Relevant experience inLogistics/ Manufacturing industry.
• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude
• Exposure to work in /Ability to work well ina team environment. Collaborate with internal andexternal stakeholders for business purposes/in order to gain credibility with senior management.

*Should be open for extensive travel.