Area Manager

Flipkart; Mirzapur, Kanpur, Lucknow; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Flipkart Group is seeking a dynamic Hub Operations professional to lead all hub activities in the Uttar Pradesh (Mirzapur) region. The role focuses on cost control, KPI achievement, and zero-loss shipments, while coordinating with support teams for recovery and ensuring high customer satisfaction.

You will drive process improvements, manage compliance, and oversee performance reporting for the hub. Strong leadership and planning skills are essential to optimize productivity and ensure profitable

Qualifications

• Experience in hub/operations management or similar environments.
• Demonstrated ability to achieve KPI targets and cost per shipment goals.
• Strong planning, coordination and team leadership skills.
• Proven track record in process improvements and quality standards.
• Ability to manage escalations and customer satisfaction initiatives.
• Experience with compliance and safety standards in large hub operations.

Responsibilities

• Oversee all Hub Operations and coordinate with support teams for recovery.
• Maintain cost per shipment within budget and drive profitability.
• Aim for zero lost shipments and shrinkage within hub and enroute.
• Ensure 100% KPI compliance and continuous process improvement.
• Lead and develop Hub teams; drive productivity and manpower optimization.
• Manage environmental and statutory compliances with support from teams.
• Conduct regular hub performance reporting and monthly reviews.

Skills

Team Management

KPI Monitoring

Cost Control

Process Improvement

Planning & Coordination

Quality & Compliance

Customer Satisfaction

Job description

• Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with the support team for recovery if any.
• Achieve productivity of Van/Bike as per budget.
• 100% Compliance of KPI.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring Customers are delighted at all times.
• Ensuring stock accuracy is maintained at all Hub assigned to him.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Ensuring Area Deliverable are met duly reported.
• Filling Gaps in employee headcount within turnaround time.
• Hub Performance reporting.
• Ensure Profitable operations.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub teams.
• Achieving Maximum Productivity of manpower.
• Managing environmental bodies and statutory compliances.
• Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent.
• Continuously improve in reducing Error rate in Operations Management.
• Maintain high quality hygiene and safety for Facility & People.
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
• Ensure availability of adequate and trained manpower as per plan.
• Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
• Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
• Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.
• Achieving capacity utilization as per budget.
• Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.Role & responsibilities

Preferred candidate profile