Manager - Inside Sales

Stanza Living; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Stanza Living is seeking a Manager Inside Sales in Gurugram to lead a high-velocity team, optimize conversions, and align with Marketing and Real Estate operations. You will drive revenue by improving funnel health, setting daily to monthly targets, and ensuring CRM discipline.

The role requires 6–10 years in inside sales with at least 2 years of direct team management, and experience in EdTech/PropTech or related high-volume B2C environments. MBA preferred.

Qualifications

• Bachelor's degree in Business Admin/Marketing or related field; MBA preferred.
• 6–10 years in inside/telesales, incl. 2+ years leading a team.
• Experience in high-volume B2C sectors: EdTech, PropTech, Real Estate, Hospitality.
• Proficiency with CRM (LeadSquared/Salesforce), telephony, and advanced Excel/Sheets.

Responsibilities

• Team Leadership & Performance Management: Direct a team of ISRs and Team Leads, setting targets for lead conversion, call quality, and revenue output.
• Pipeline & Funnel Management: Monitor end-to-end sales lifecycle from lead to booking with strict follow-ups.
• Conversion Optimization: Analyze metrics to identify friction points and improve conversion rates.
• Cross-Functional Alignment: Coordinate with Central Marketing and On-Ground Real Estate/Operations teams.
• CRM & Process Governance: Enforce CRM workflows and data hygiene across the team.
• Training & Coaching: Conduct call audits and product refresher sessions to upskill teammates.

Skills

Team Leadership

Pipeline Management

Inside Sales

CRM (LeadSquared/Salesforce)

Data Analysis (Excel/Sheets)

Telephony platforms

Coaching & Training

Education

Bachelor's degree

MBA preferred

Tools

LeadSquared

Salesforce

Excel/Google Sheets

Job description

About Stanza Living

Stanza Living is Indias largest technology-enabled managed accommodation network, creating fully managed co-living spaces for students and young working professionals. Operating across major Indian cities, we leverage data, technology, and operational excellence to transform rental housing into a seamless, high-quality lifestyle experience.

Role Overview

As Manager Inside Sales, you will lead, coach, and scale a high-velocity inside sales team responsible for converting leads into paying residents across Stanza Living properties. You will oversee pipeline health, drive revenue execution, optimize conversion funnels, and align telesales operations with city-level occupancy targets.

Key Responsibilities

• Team Leadership & Performance Management: Direct a team of Inside Sales Representatives (ISRs) and Team Leads, setting daily, weekly, and monthly targets for lead conversion, call quality, and revenue output.
• Pipeline & Funnel Management: Monitor the end-to-end sales lifecyclefrom lead assignment to property visit scheduling and final bookingensuring strict follow-up SLAs and minimal lead leakage.
• Conversion Optimization: Analyze key metrics (call-to-connect ratios, visit scheduled/conducted rates, lead-to-booking conversions) to identify friction points and improve conversion rates.
• Cross-Functional Alignment: Work closely with Central Marketing (lead flow and campaign alignment) and On-Ground Real Estate/Property Operations teams (scheduled visits and inventory movement).
• CRM & Process Governance: Enforce strict adherence to CRM workflows, tracking interactions, lead disposition accuracy, and overall data hygiene.
• Training & Coaching: Conduct call audits, product refresher sessions, and script training to upskill team members on handling objections, price negotiations, and inventory positioning.

Required Qualifications & Experience

• Candidates must hold a Bachelors degree in Business Administration, Marketing, or a related field, with an MBA being preferred.
• Applicants should possess 6 to 10 years of experience in inside sales or telesales operations, including a minimum of 2 years directly managing a team.
• Prior experience in high-volume B2C environments—such as EdTech, PropTech, B2C Tech, Real Estate, or Hospitality—is required.
• Candidates need demonstrated proficiency with CRM software (such as LeadSquared or Salesforce), telephony platforms, and advanced Excel or Google Sheets for data analysis.