Inside Sales Associate – Pre-Sales & Customer Experience

First Livingspaces Pvt Ltd; Mumbai; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading co-living spaces management firm in Mumbai is seeking an Inside Sales Associate responsible for engaging inbound leads, nurturing customer relationships, and scheduling site visits. The role requires strong communication and CRM skills, with 1-3 years of inside sales experience preferred. Candidates should be goal-oriented and able to manage customer interactions effectively while ensuring a smooth booking process.

Qualifications

• Graduate in any discipline; Sales/Marketing preferred.
• 1–3 years of experience in inside sales, pre‑sales, or tele‑calling.
• Comfortable working with CRM systems and digital communication tools.

Responsibilities

• Engage inbound leads and nurture customer relationships.
• Schedule site visits for potential customers.
• Maintain CRM hygiene and log customer interactions.

Skills

Strong communication skills

Objection handling

Relationship-building skills

CRM systems proficiency

Goal-oriented mindset

Education

Graduate in any discipline; Sales/Marketing preferred

Tools

CRM systems

Lead dashboards

Digital communication tools

Job description

Description

Department: Pre-Sales

Location: Marol, Andheri (East), Mumbai

Role Overview

The Inside Sales Associate plays a critical role in engaging inbound leads, nurturing customer relationships, and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow‑up, structured communication, and strong CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.

Key Responsibilities

1. Lead Engagement
   • Call every new lead assigned in the CRM within the defined turnaround time (TAT).
   • Maintain a professional and consultative communication tone while explaining the Yukio concept and offerings.
   • Log every call attempt, outcome, and next action in CRM.
2. Follow‑Up Discipline
   • Execute the complete call‑attempt cycle for unresponsive customers before marking leads as dropped.
   • Maintain consistent follow‑ups across WhatsApp and calls to maximize conversions.
3. Lead Qualification
   • Assess all leads using the 5‑point qualification matrix: Concept understanding, location preference, budget, customer profile, and move‑in timeline.
   • Identify high‑potential leads and prioritize them for site visits.
4. Site Visit Scheduling
   • Fix customer‑preferred visit slots, update CRM with accurate scheduling details, and confirm attendance.
   • Coordinate with on‑site sales teams and ensure seamless experience during property visits.
5. Sales Handover
   • Complete CRM updates before handover to sales, including customer details and lead ID.
   • Share lead handover communication with sales to ensure clarity and continuity.
6. Post‑Site Visit Nurturing
   • Reconnect with customers post‑visit to identify objections, clarify doubts, and support booking closure.
   • Collaborate closely with the sales team to address specific concerns and maintain engagement.
7. CRM Hygiene
   • Record every customer interaction with accurate tagging, comments, and next‑step actions.
   • Avoid using external trackers, ensuring CRM remains the single source of truth.

Qualifications & Skills

• Graduate in any discipline; In Sales/Marketing preferred.
• 1–3 years of experience in inside sales, pre‑sales, or tele‑calling.
• Strong communication, objection handling, and relationship‑building skills.
• Comfortable working with CRM systems, lead dashboards, and digital communication tools.
• Goal‑oriented mindset with a focus on conversions and process discipline.