Manager - Hub Operations - Express Logistics

We One; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

We One is seeking a Manager - Hub Operations in Kolkata to lead hub shift operations and end-to-end line haul planning across air, road and rail. You will monitor schedules, ensure policy adherence, and support scheduling methodologies across multiple teams including forecasting and finance.

The role requires hands-on operation management, vendor and branch coordination, and focus on SLA compliance to ensure timely customer deliveries.

Qualifications

• Experience managing a hub shift and end-to-end line haul operations.
• Ability to plan, organize and monitor line haul schedules across air, road and rail.
• Experience in audit/controls to identify gaps and provide timely solutions.
• Strong communication with branches, vendors and forecast teams.

Responsibilities

• Handle HUB Operations for an assigned shift.
• Plan, organize & monitor end-to-end line haul operations across all modes of transport.
• Manage weekly line haul schedule and associated systems.
• Ensure adherence to policies and participate in audits to close gaps.
• Maintain shipment records and SLA for on-time delivery to customers.
• Collaborate with forecasting and finance to improve scheduling and cash handling.

Skills

Hub operations

Schedule planning

Vendor communication

Branch coordination

Education

Any Graduate / Post-Graduate

Job description

Job Description:

Position Manager - Hub Operations

DepartmentExpress Business, Operations

LocationKolkata

ROLES & RESPONSIBILITIES

Key responsibilities

• Handling HUB Operations for an assigned shift.
• Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)
• Manage the weekly creation and daily management of the line haul schedule and associated systems
• Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions
• Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
• Maintain the shipment records for each client
• Maintain the SLA for each shipment to be received at customer premises within scheduled time.
• Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems
• Plan appropriate / sufficient transportation based on daily needs.
• Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns
• Forecasting operation planning for festive peak load to ensure no breakdown in ops.
• Developing & maintaining strong and good relationship with vendors.
• Plan and schedule and impart any company policy, systems, and industry related training to all direct reports on time to time so that result can be come out for long terms.
• Monitoring timely cash receivables and deposits and conducting regular reconciliation with Finance dept.
• Maintaining relationship with local authorities so that operation activity can be done effectively.
• Studied on customer expectation and requirement and giving input to management for planning and development.

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate
• Experience in managing shift in Hub with at least 2-3 years' experience.
• Able To Manage Route/Transhipment/Local Deliveries and Operations
• Able To Communicate to Branches and Vendors Efficiently