Executive - Branch Operations - Express Logistics

DP World; Surat; On-site; INR 300,000 - 600,000; Full time

Job summary

DP World is seeking an Executive - Branch Operation to manage warehousing and delivery operations across multiple locations. The role involves loading and unloading shipments, route planning, documentation accuracy, and ensuring compliance with safety standards.

You will monitor KPIs, coordinate with the pickup team, and seek opportunities to optimize routes and enhance customer satisfaction. A background in warehouse operations with leadership experience is preferred.

Qualifications

• Graduate or post-graduate with 5–8 years' warehouse or branch operations experience.
• Proven ability in supervision, budgets, safety management, and process design.

Responsibilities

• Performs loading/unloading of trucks and containers and prepares delivery documents.
• Plans routes and prioritizes stops to complete pickups within customer time-windows.
• Ensures accuracy of records including AWB, customs paperwork, invoices and manifests.
• Adheres to state/local warehousing, material handling and shipping requirements.
• Uses defined tools to scan, record and transfer data for performance tracking and compliance.
• Maintains vehicle and package security by following safety and security procedures.
• Resolves customer queries, escalates when necessary, and seeks revenue opportunities.
• Maintains inventory levels through regular counts and reconciliations.
• Aims to achieve 100% of KPIs and supports team objectives.

Skills

Loading & unloading

Route planning

Documentation handling

Customer service

Education

Any Graduate / Post-Graduate

Job description

Job Description:

FILING INFORMATION

Position Executive - Branch Operation

Department Express Business, Operations

Location Multiple Locations

Band 2 Reports to Manager – Branch Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
• Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
• Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
• Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
• Effectively dealing with all the customer queries, requests and resolving the same if job remits else **escalate** the same to appropriate department.
• Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.
• Contributes to team effort by accomplishing related results as needed.
• Ensure all KPIs are 100% achieved
• Adhere to operational requirements for the required results.

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate
• Experience in managing warehouse with at least 5-8 years’ experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment
• Should be a team player and proactive

Requirements: