Sr Manager

DP World; Lucknow; Presencial; INR 2 500 000 - 3 500 000; Tempo integral

Resumo da oferta

DP World invites applications for Senior Manager - Cluster Operations - Express Logistics. This role leads branch and hub operations across multiple locations, focusing on cost control, efficiency, and service quality within the Express Business.

You will build and manage teams of transport coordinators, ensure labour and SBP availability, and drive continuous improvement while maintaining safety and compliance with HO directives. Strong stakeholder engagement is essential.

Qualificações

• Experience leading teams in Express Business.
• Experience handling labour/vehicle placement.
• Strong communication and stakeholder relationships.
• Excellent planning and interpersonal skills.
• Ability to influence across organizational boundaries.

Responsabilidades

• Own cost management for the cluster and adhere to budgets.
• Operate Branch and Hub functions; review operations; drive efficiency.
• Lead teams across branches and hubs; coordinate transport.
• Ensure labour availability and SBP resources across clusters.
• Ensure safety, tax, and legal compliance as per HO.
• Address client requirements daily in coordination with teams.
• Aim for high customer satisfaction through service excellence.
• Engage with customers regularly to nurture relationships.
• Identify and develop talent pipelines; mentor staff.
• Train new employees in safety guidelines.
• Motivate and nurture team members.

Conhecimentos

Team leadership

Operations management

Cost control

Stakeholder management

Labour management

Process improvement

Communication skills

Safety compliance

Planning skills

Descrição da oferta de emprego

FILING INFORMATION

Position: Senior Manager - Cluster Operations - Express Logistics

Department: Express Business, Operations

Location: Multiple

Band: 3

Reporting To: DGM - Regional Operations

ROLES RESPONSIBILITIES

Key responsibilities

• Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.
• Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness
• Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.
• Ensure required number of labour made available at Branch and Hubs and sufficient SBP S are made available for all cluster Branches.
• Ensure complete adherence to safety, tax and legal non compliances as communicated by HO
• Proposed corrective and preventive measures in case of misconduct or deviation from standard setting
• Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.
• Ensure highest customer satisfaction through amazing service levels
• Constantly interact with all existing customers.
• Identify suitable team members based on the required job profiles.
• Governed by the rules of work safety and is responsible for training new employees in this area
• Constantly nurture and motivate all the team members
• Identify and maintain pipeline of talent.

QUALIFICATIONS COMPETENCIES

• Minimum of 7-10 years of experience in leading teams in the Express Business.
• Experience of handling labour / placement of vehicles.
• Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
• Demonstration of strong planning skills essential
• Good interpersonal skills and ability to effectively work with senior leadership.
• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
• Ability to impact organization results through influence across organizational boundaries.
• Strong networker, influencer, and team player.