Manager - Hub Operations - Express Logistics

DP World; West Bengal; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DP World in Kolkata seeks a Manager – Hub Operations to oversee shift-based hub activities within Express Business, Operations. You will plan, organize and monitor end-to-end line haul operations across air, road and rail, and manage the weekly schedules and systems.

Responsibilities include policy implementation, audit-driven improvements, vendor relationship management and cross-team coordination to meet stakeholder expectations.

Qualifications

• Graduate/Post-Graduate requirement for the role.
• 2–3 years’ experience managing a hub shift.
• Ability to manage Route/Transshipment/Local Deliveries and Operations.
• Strong communication with branches and vendors is essential.

Responsibilities

• Handling HUB Operations for an assigned shift.
• Planning, Organizing & Monitoring end to end line haul operations across Air, Road, and Rail.
• Manage the weekly creation and daily management of the line haul schedule and related systems.
• Implement policies and participate in audit processes to identify gaps and propose solutions.
• Monitor commercial connections, vehicle availability and follow up on held back shipments.
• Maintain shipment records for each client and ensure SLA compliance.
• Collaborate with forecasting to improve scheduling methodologies and systems.
• Coordinate transportation planning based on daily needs.
• Ensure effective communication across teams and stakeholder alignment.

Skills

Hub operations

Shift management

Vendor coordination

Branch communication

Education

Any Graduate / Post-Graduate

Job description

• Handling HUB Operations for an assigned shift.
• Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)
• Manage the weekly creation and daily management of the line haul schedule and associated systems
• Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions
• Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
• Maintain the shipment records for each client
• Maintain the SLA for each shipment to be received at customer premises within scheduled time.
• Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems
• Plan appropriate / sufficient transportation based on daily needs.
• Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders' expectations and concerns
• Forecasting operation planning for festive peak load to ensure no breakdown in ops.
• Developing & maintaining strong and good relationship with vendors.
• Plan and schedule and impart any company policy, systems, and industry related training to all direct reports on time to time so that result can be come out for long terms.
• Monitoring timely cash receivables and deposits and conducting regular reconciliation with Finance dept.
• Maintaining relationship with local authorities so that operation activity can be done effectively.
• Studied on customer expectation and requirement and giving input to management for planning and development.

Job Description

Position Manager – Hub Operations

Department Express Business, Operations

Location Kolkata

Roles & Responsibilities

• Handling HUB Operations for an assigned shift.
• Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)
• Manage the weekly creation and daily management of the line haul schedule and associated systems
• Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions
• Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
• Maintain the shipment records for each client
• Maintain the SLA for each shipment to be received at customer premises within scheduled time.
• Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems
• Plan appropriate / sufficient transportation based on daily needs.
• Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders' expectations and concerns
• Forecasting operation planning for festive peak load to ensure no breakdown in ops.
• Developing & maintaining strong and good relationship with vendors.
• Plan and schedule and impart any company policy, systems, and industry related training to all direct reports on time to time so that result can be come out for long terms.
• Monitoring timely cash receivables and deposits and conducting regular reconciliation with Finance dept.
• Maintaining relationship with local authorities so that operation activity can be done effectively.
• Studied on customer expectation and requirement and giving input to management for planning and development.

Qualifications & Competencies

• Any Graduate / Post-Graduate
• Experience in managing shift in Hub with at least 2-3 years’ experience.
• Able To Manage Route/Transhipment/Local Deliveries and Operations
• Able To Communicate to Branches and Vendors Efficiently