Manager - Hub Operations

Delhivery; Tirunelveli; On-site; INR 670,000 - 1,116,000; Full time

Job summary

Delhivery in Tirunelveli, Tamil Nadu, seeks an operations professional to manage end-to-end hub operations, including inbound, sorting, processing, and outbound dispatch.

You will ensure timely shipments, meet SLAs and TAT, plan manpower based on volumes, monitor attendance and productivity, coordinate with transport vendors, ensure accuracy and SOP compliance, and track KPIs with MIS reports to drive continuous improvement.

Responsibilities

• Manage end-to-end hub operations including inbound, sorting, processing, and outbound dispatch.
• Ensure timely shipment movement and adherence to operational SLAs and TAT.
• Plan and optimize manpower deployment based on shipment volumes and productivity requirements.
• Monitor team performance, attendance, productivity, and employee stability.
• Coordinate with transport vendors and internal teams to ensure timely vehicle placement and departure.
• Ensure shipment accuracy, reconciliation, security, and SOP compliance.
• Monitor operational costs, vendor performance, and resource utilization.
• Track daily KPIs, prepare MIS reports, resolve escalations, and drive continuous improvement.

Job description

• Manage end-to-end hub operations, including inbound, sorting, processing, and outbound dispatch.
• Ensure timely shipment movement and adherence to operational SLAs and TAT.
• Plan and optimize manpower deployment based on shipment volumes and productivity requirements.
• Monitor team performance, attendance, productivity, and employee stability.
• Coordinate with transport vendors and internal teams to ensure timely vehicle placement and departure.
• Ensure shipment accuracy, reconciliation, security, and SOP compliance.
• Monitor operational costs, vendor performance, and resource utilization.
• Track daily KPIs, prepare MIS reports, resolve escalations, and drive continuous improvement.