Hub Incharge

Flipkart Group; New Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Flipkart Group in Delhi is seeking a Hub In charge II Last Mile Logistics to lead daily hub operations, ensure customer delight, and manage escalations. The role requires strong ERP and MS Office skills, vendor coordination, and a focus on cost per shipment and profitability.

You will drive SOP adherence, dashboards, budgeting, and team development, while coordinating with cross-functional departments to meet SLA targets and regulatory requirements.

Qualifications

• Minimum graduate in any discipline; masters degree preferred.
• 7-8 years of logistics operations experience mandatory.
• Experience leading hub operations and support teams.
• Strong ERP and MS Office proficiency; vendor coordination.

Responsibilities

• Oversee overall Hub Operations as per standards.
• Delight customers and promptly manage escalations.
• Enforce SOP adherence and SLA compliance.
• Prepare dashboards and report with Hub team & Area Manager.
• Manage budgeting, cash handling and imprest/petty cash.
• Coordinate with departments and vendors; ensure compliance.
• Monitor cost per shipment and drive profitable operations.
• Develop and train Hub team; manage attrition and headcount gaps.

Skills

Hub Operations

ERP Proficiency

Team Leadership

Customer Escalation

Budgeting & Cash Handling

MS Office

Vendor Coordination

Compliance & SLA

Education

Graduate degree in any discipline

Master's degree preferred

Tools

ERP software

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

JD for Hub In charge II Last Mile Logistics

1. Duties and responsibilities

1. Accountable for overall Hub Operations as per operational standards. 2. Ensuring Customers are delighted at all times. 3. Promptly and effectively manage customer escalations. 4. Ensuring employee engagement initiatives are implemented. 5. Comply with 100% ZTP (Zero Tolerance Policy). 6. Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required. 7. Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate. 8. SOP Adherence at all times and compliance with Service Level Agreement. 9. Maintain the cost per shipment (CPS) as per budget. 10. Ensure Profitable operations. 11. Coordinate with respective departments and adhere to commercial and statutory compliance. 12. Conduct team meetings, motivate team and control attrition. 13. Fill gaps in employee head count within turnaround time. 14. Ensure team leaders and other hub team members are trained well. 15. Managing environmental bodies. 16. Continuously improve in reducing error rate in Operations Management 17. Ensure safety of people, facility and shipment at all times. 18. Maintain high quality facility and people hygiene. 19. Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps. 20. Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate. 21. Escalate any information related to the organisation to appropriate departments and seniors for taking necessary actions. 22. Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly. 23. Coordination and execution with local vendors. 24. Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard. 25. Accountable for all recoveries. 26. Accountable for stock audit, reconciliation and accuracy at any point of time. 27. Monitoring Team Leaders performance, tracking of undelivered shipment on real time basis and taking proactive action for delivery. 28. Identification of potential Team Leader candidate for internal career progression. 29. Achieving capacity utilization as per target. 30. Has complete knowledge of PIN codes and routes assigned to the Hub

2. Qualifications

Minimum Graduate in any discipline. Masters Degree holders will be preferred. Min of 7-8 years of Logistics Operations Experience is Mandatory.

3. Skill and Knowledge Required

1. Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry. 2. Ability to identify problems related to the hub, taking appropriate action for resolution. 3. Skill and knowledge of operating ERP used in logistics/supply chain and related industry. 4. Experience of leading and coaching Hub operations and support teams will be preferred. 5. Has the ability to identify, analyse and propose solutions for effective and efficient Hub operations. 6. Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints. Is the vital link between the customer and the management team. 7. Has the ability to communicate in the most effective manner with juniors, peers, seniors, customers and vendors. 8. Awareness of statutory compliances required for successfully operating a Hub in specific area / region. 9. Should know computing skills especially reasonable knowledge and skills of Microsoft Office application such as MS Word, MS Excel, MS Power point and MS Outlook mail. 10. Should be able to coordinate with vendors and 3rd Party partners.