Executive - Branch Operations - Express Logistics

DP World; West Bengal; On-site; INR 600,000 - 1,000,000; Full time

Job summary

DP World is seeking an Executive - Branch Operations in India, West Bengal. The role entails managing branch operations, overseeing loading and unloading of trucks, ensuring timely completion of documentation, and maintaining inventory accuracy. Candidates should be graduates/post-graduates with 5-8 years of warehouse management experience. We are looking for individuals who are proactive team players. The position offers the chance to improve customer satisfaction while adhering to operational requirements.

Qualifications

• 5-8 years of experience in managing a warehouse.
• Team player and proactive individual.

Responsibilities

• Perform loading and unloading of trucks and containers.
• Plan routes and prioritize stops effectively.
• Ensure accuracy and timely completion of documents.
• Manage inventory levels and ensure stock accuracy.
• Resolve customer queries effectively.

Skills

Supervision

Inventory Control

Safety Management

Reporting Skills

Education

Any Graduate / Post-Graduate

Job description

Job Description

Position: Executive - Branch Operation

Department: Express Business, Operations

Location: Multiple Locations

Band: 2

Reports to: Manager – Branch Operations

Roles & Responsibilities

• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
• Plans the route, re-prioritizes stops, to effectively complete pick‑ups within Customer time-window and to meet defined productivity targets.
• Highlights any difference to the agreed stop count and pro‑actively seeks to balance routes with the pickup coordinator.
• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
• Ensures the accuracy & timely completion of necessary documents (delivery records, pick‑up manifests, time‑cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
• Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
• Pro‑actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.
• Contributes to team effort by accomplishing related results as needed.
• Ensure all KPIs are 100% achieved
• Adhere to operational requirements for the required results.

Qualifications & Competencies

• Any Graduate / Post-Graduate
• Experience in managing warehouse with at least 5-8 years’ experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment
• Should be a team player and proactive