Manager – Employee Data Management

International Business Machines Corporation; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

International Business Machines Corporation in Bengaluru, India, is seeking an HR Operations professional to oversee the complete employee lifecycle, from onboarding to separations, and to lead a team of Shared Services associates. The role emphasizes timely service delivery, data accuracy, and cross-functional collaboration within Hire-to-Retire operations.

The ideal candidate will drive automation and standardization, ensure compliance with policies, and partner with Payroll, Finance, IT, and

Responsibilities

• Oversee onboarding and employee lifecycle processes
• Coordinate payroll, benefits and performance support
• Manage HR data accuracy and reporting
• Lead HR Shared Services team to meet SLAs and KPIs
• Act as single point of contact for Hire-to-Retire operations
• Drive process optimization and automation initiatives
• Ensure compliance with policies and privacy norms
• Manage HR systems (Workday, SAP, Oracle HCM, SuccessFactors) and data reporting
• Partner with Payroll, Finance, IT, and other functions
• Identify operational challenges and implement root-cause actions
• Publish governance reports and metrics for leadership
• Coach and develop team members for high performance
• Support transition of new processes into shared services
• Analyze interaction trends to improve service and efficiency
• Lead digital transformation and self-service adoption initiatives

Job description

• Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.
• Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs.
• Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations.
• Drive process optimization, standardization, and automation initiatives across the H2R value chain.
• Ensure compliance with organizational policies, audit standards, and data privacy norms.
• Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity.
• Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations.
• Identify and resolve operational challenges, implementing root-cause analysis and corrective actions.
• Prepare and publish metrics, dashboards, and governance reports for leadership review.
• Coach, mentor, and develop team members to build a high-performing HR Operations function.
• Support transition and stabilization of new processes into the shared services model.
• Analyze employee interaction trends and operational data to identify opportunities for service enhancement and efficiency gains.
• Drive process improvement, automation, digital transformation, and self-service adoption initiatives