Manager – E-commerce Sales & Customer Experience

Ample; Bengaluru; Presencial; INR 2 400 000 - 3 600 000; Tempo integral

Resumo da oferta

Ample in Bengaluru is seeking a business leader to own and drive e-commerce sales performance and customer experience. You will oversee digital marketing, UI/UX, and conversion optimization, collaborating with internal and external teams to execute plans and hit growth targets.

The role focuses on aligning levers with business objectives, driving revenue growth, and delivering a seamless, high-quality customer journey across discovery to purchase.

Qualificações

• Leadership experience in scaling e-commerce performance.
• Proven track record in revenue growth and profitability.
• Strong cross-functional collaboration with product, tech, and ops teams.

Responsabilidades

• Own end-to-end e-commerce business performance across revenue, conversion, and customer experience.
• Drive growth strategy aligned with short-term and long-term business goals.
• Continuously identify opportunities to scale revenue and improve profitability.
• Oversee digital marketing, UI/UX, CRM, and performance initiatives with respective teams.
• Lead campaigns and optimize marketing spend to meet ROI targets.
• Guide cart recovery, engagement journeys, and personalization initiatives.

Conhecimentos

Digital marketing

Conversion optimization

UI/UX

Descrição da oferta de emprego

We are building a high-growth e-commerce business with a target of ₹100+ Cr revenue this year , with a clear roadmap to 2X this scale over the next 2–3 years .

This role is designed for a business leader who will own and drive e-commerce sales performance and customer experience. The individual will oversee key levers such as digital marketing, UI/UX, and conversion optimization , working closely with specialized internal and external teams responsible for execution.

The focus will be on ensuring all levers are aligned to business objectives, revenue growth, and profitability , while delivering a seamless and high-quality customer journey.

Key Responsibilities

Business Ownership & Growth

• Own end-to-end e-commerce business performance across revenue, conversion, and customer experience
• Drive growth strategy aligned with short-term and long-term business goals
• Continuously identify opportunities to scale revenue and improve profitability

Cross-functional Oversight

• Oversee digital marketing, UI/UX, CRM, and performance initiatives through collaboration with respective teams
• Ensure all execution aligns with defined business objectives and performance benchmarks
• Work closely with product, tech, and operations teams to drive outcomes

Customer Experience & Conversion

• Drive initiatives to improve overall website/app conversion rates
• Enhance customer journey across discovery, consideration, and purchase
• Lead interventions on cart recovery, engagement journeys, and personalization

Campaign & Performance Management

• Oversee campaign planning and execution across channels
• Ensure optimal utilization of marketing spends and alignment with ROI expectations
• Monitor and optimize campaign performance through data-driven insights
• Lead inside sales and customer care teams
• Drive performance, accountability, and customer-first culture
• Enable teams to contribute effectively toward conversion and revenue goals