Manager - E-commerce Sales

Ample Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ample Technologies, Bengaluru, seeks a high-impact leader to own end-to-end e-commerce performance and customer experience. Drive revenue, conversion, and profitability through digital marketing, UI/UX, and CRM initiatives, collaborating with product, tech, and operations.

You will lead cross-functional teams to optimize campaigns, enhance the customer journey, and deliver ROI at scale, guiding short-term wins and long-term growth ambitions.

Qualifications

• Own end-to-end e-commerce performance across revenue, conversion and CX.
• Drive growth strategy aligned with short- and long-term business goals.
• Collaborate with marketing, product, tech and operations teams.
• Focus on conversion optimization and customer journey across discovery, consideration and purchase.
• Lead teams to deliver ROI through data-driven decisions.

Responsibilities

• Own end-to-end e-commerce business performance across revenue, conversion and customer experience.
• Drive growth strategy aligned with short-term and long-term business goals.
• Continuously identify opportunities to scale revenue and improve profitability.
• Oversee digital marketing, UI/UX, CRM, and performance initiatives with respective teams.
• Lead inside sales and customer care teams to drive performance and customer-first culture.

Job description

Role Overview

We are building a high-growth e-commerce business with a target of ₹100+ Cr revenue this year , with a clear roadmap to 2X this scale over the next 2-3 years . This role is designed for a business leader who will own and drive e-commerce sales performance and customer experience. The individual will oversee key levers such as digital marketing, UI/UX, and conversion optimization , working closely with specialized internal and external teams responsible for execution. The focus will be on ensuring all levers are aligned to business objectives, revenue growth, and profitability , while delivering a seamless and high-quality customer journey.

Key Responsibilities

Business Ownership Growth

• Own end-to-end e-commerce business performance across revenue, conversion, and customer experience
• Drive growth strategy aligned with short-term and long-term business goals
• Continuously identify opportunities to scale revenue and improve profitability

Cross-functional Oversight

• Oversee digital marketing, UI/UX, CRM, and performance initiatives through collaboration with respective teams
• Ensure all execution aligns with defined business objectives and performance benchmarks
• Work closely with product, tech, and operations teams to drive outcomes

Customer Experience Conversion

• Drive initiatives to improve overall website/app conversion rates
• Enhance customer journey across discovery, consideration, and purchase
• Lead interventions on cart recovery, engagement journeys, and personalization

Campaign Performance Management

• Oversee campaign planning and execution across channels
• Ensure optimal utilization of marketing spends and alignment with ROI expectations
• Monitor and optimize campaign performance through data-driven insights

Team Leadership

• Lead inside sales and customer care teams
• Drive performance, accountability, and customer-first culture

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.