Senior Executive - Ecommerce

Mamaearth; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Mamaearth is seeking an energetic E-commerce Operations Manager in Gurugram to manage day-to-day activities across major online platforms. You will track POs, inventory, pricing, and catalogue health while coordinating with platform teams and internal stakeholders to resolve issues promptly.

You will build and maintain dashboards, monitor sales performance, and support promotions and events to drive business growth. Strong Excel, data tracking, and proactive problem solving are essential.

Qualifications

• Experience in e-commerce operations or sales operations.
• Experience with marketplaces such as Amazon, Flipkart, Blinkit, Zepto, Nykaa, Myntra is preferred.
• Strong Excel and data-tracking abilities.
• Excellent coordination with multiple internal and external stakeholders.
• Experience in FMCG/Beauty/Personal Care is preferred.

Responsibilities

• Account Operations & Execution: manage day-to-day activities across e-commerce platforms and ensure accurate PO tracking, inventory, pricing, and catalogue accuracy.
• Business Tracking & Reporting: monitor daily/weekly/monthly sales, maintain dashboards, and provide data inputs for reviews.
• Promotions & Campaign Execution: coordinate deals, discounts, and campaign reflectivity; ensure readiness and post-event reporting.
• Inventory & Catalogue Management: monitor stock, coordinate replenishment, ensure product content accuracy, onboarding of new SKUs.
• Cross-functional Coordination: work with Sales, Supply Chain, Finance, Marketing; escalate critical issues.

Skills

Excel

Data analysis

Stakeholder coordination

Attention to detail

Problem solving

Job description

Role Purpose

Manage day-to-day operations and execution across assigned e-commerce accounts, ensuring smooth business operations, accurate reporting, product availability, catalogue hygiene, and timely execution of promotions. The role will support business growth through strong coordination, data tracking, and proactive issue resolution, while building the capabilities required to take on larger account ownership over time.

Role & responsibilities

1. Account Operations & Execution

• Manage day-to-day operational activities across assigned e-commerce platforms.
• Track purchase orders (POs), order fulfilment, inventory, product availability, pricing, and catalogue accuracy.
• Monitor product listings, suppressed ASINs/SKUs, content gaps, and other platform-related issues.
• Coordinate with platform teams and internal stakeholders to ensure timely resolution of operational challenges.
• Maintain trackers for open issues, action items, ownership, and closure timelines.

2. Business Tracking & Reporting

• Track daily, weekly, and monthly sales performance against business targets.
• Maintain dashboards covering NSV, units, SKU-level performance, inventory, availability, and pricing.
• Identify business deviations and highlight key drivers to the reporting manager.
• Prepare regular performance reports and provide data inputs for business reviews.
• Ensure accuracy and timely submission of all business reports and trackers.

3. Promotions & Campaign Execution

• Coordinate the execution of platform deals, promotional campaigns, visibility activities, and sale events.
• Ensure planned discounts, selling prices, inventory, and product listings are accurately reflected on the platform.
• Track campaign execution and flag any gaps between agreed plans and actual implementation.
• Support pre-event readiness checks and post-event performance reporting.

4. Inventory & Catalogue Management

• Monitor SKU-level stock availability and proactively flag out-of-stock risks.
• Coordinate with Supply Chain and platform teams to support inventory replenishment and order execution.
• Ensure product content, images, titles, MRP, selling price, and pack-size information are accurate.
• Follow up on new SKU onboarding, listing activation, and resolution of catalogue-related issues.
• Monitor ageing or slow-moving inventory and support relevant corrective actions.

5. Cross-functional Coordination

• Work closely with Sales, Supply Chain, Finance, Marketing, and Performance Marketing teams to ensure seamless execution.
• Follow up on pending actions and ensure timely closure of deliverables.
• Coordinate with platform account managers for operational requirements, promotions, and business updates.
• Proactively communicate critical issues and elevate risks that may impact sales or business continuity.

Preferred candidate profile

• Experience: 23 years in e-commerce operations, marketplace management, sales operations, or key account support.
• Experience with platforms such as Amazon, Flipkart, Blinkit, Zepto, Nykaa, Myntra, or similar marketplaces preferred.
• Strong Excel skills and comfort working with large datasets and performance trackers.
• Good analytical, organisational, and problem-solving abilities.
• Strong follow-up skills, attention to detail, and a proactive approach to issue resolution.
• Ability to coordinate effectively with multiple internal and external stakeholders.
• FMCG, Beauty, Personal Care, or Consumer Goods experience preferred.