Operations Executive

Yusen Logistics Group; Kheda, Ahmedabad District; On-site; INR 400,000 - 800,000; Full time

Job summary

Yusen Logistics Group is seeking an Executive E-commerce Operations to manage day-to-day activities across online marketplaces and the company’s website. The role requires hands-on experience in order processing, inventory management, marketplace operations, and coordinating with internal teams for smooth operations.

You will handle orders, updates to product listings, stock levels, and coordination with logistics partners.

Qualifications

• 1–3 years of experience in e-commerce operations.
• Hands‑on experience with online marketplaces such as Amazon, Flipkart, Myntra, or similar platforms.
• Good working knowledge of MS Excel, Google Sheets, and marketplace seller dashboards.
• Understanding of order management, inventory control, returns, refunds, and logistics coordination.
• Strong organizational, communication, and problem‑solving skills.
• Ability to multitask, manage deadlines, and work in a fast‑paced environment.
• Attention to detail and a proactive approach to resolving operational challenges.

Responsibilities

• Manage daily e-commerce operations across marketplaces such as Amazon, Flipkart, Myntra, and the company website.
• Process and monitor customer orders, dispatches, cancellations, returns, and refunds.
• Maintain accurate inventory levels and coordinate with warehouse teams to ensure stock availability.
• Update product listings, pricing, images, descriptions, and product information across platforms.
• Monitor order fulfilment, delivery timelines, and return-to-origin (RTO) cases.
• Coordinate with logistics partners, warehouse teams, customer support, and marketplace account managers.
• Track sales, inventory, order status, and operational performance using Excel and marketplace dashboards.
• Resolve operational issues related to orders, listings, stock mismatches, and marketplace policies.
• Support promotional activities, sale events, and marketplace campaigns from an operational perspective.
• Prepare daily, weekly, and monthly operations reports and identify opportunities for process improvement.
• Ensure compliance with marketplace guidelines, service-level agreements (SLAs), and operational standards.

Skills

Excel

Google Sheets

Marketplace dashboards

Order management

Inventory control

Logistics coordination

Communication

Multitasking

Tools

Shopify

WooCommerce

Job description

Role & responsibilities

We are looking for a detail-oriented and proactive Executive E-commerce Operations to manage day-to-day e-commerce activities across online marketplaces and the company’s website. The ideal candidate should have hands‑on experience in order processing, inventory management, marketplace operations, and coordinating with internal teams to ensure smooth business operations.

Key Responsibilities

• Manage daily e-commerce operations across marketplaces such as Amazon, Flipkart, Myntra, and the company website.
• Process and monitor customer orders, dispatches, cancellations, returns, and refunds.
• Maintain accurate inventory levels and coordinate with warehouse teams to ensure stock availability.
• Update product listings, pricing, images, descriptions, and product information across platforms.
• Monitor order fulfilment, delivery timelines, and return-to-origin (RTO) cases.
• Coordinate with logistics partners, warehouse teams, customer support, and marketplace account managers.
• Track sales, inventory, order status, and operational performance using Excel and marketplace dashboards.
• Resolve operational issues related to orders, listings, stock mismatches, and marketplace policies.
• Support promotional activities, sale events, and marketplace campaigns from an operational perspective.
• Prepare daily, weekly, and monthly operations reports and identify opportunities for process improvement.
• Ensure compliance with marketplace guidelines, service-level agreements (SLAs), and operational standards.

Requirements

• 1–3 years of experience in e-commerce operations.
• Hands‑on experience with online marketplaces such as Amazon, Flipkart, Myntra, or similar platforms.
• Good working knowledge of MS Excel, Google Sheets, and marketplace seller dashboards.
• Understanding of order management, inventory control, returns, refunds, and logistics coordination.
• Strong organizational, communication, and problem‑solving skills.
• Ability to multitask, manage deadlines, and work in a fast‑paced environment.
• Attention to detail and a proactive approach to resolving operational challenges.

Preferred Skills

• Experience with e-commerce platforms such as Shopify or WooCommerce.
• Familiarity with OMS, ERP, WMS, or inventory management software.
• Knowledge of marketplace performance metrics and operational reporting.

Key Performance Indicators (KPIs)

• Order processing and dispatch turnaround time.
• Order fulfilment rate and cancellation rate.
• Inventory accuracy and stock availability.
• Return-to‑origin (RTO) and return rates.
• Listing accuracy and operational error rate.
• Timely reporting and resolution of operational issues.

Preferred candidate profile

Who is working in any ecommerce industry (E.g Flipkart, Amazon)