E Commerce Manager

Ushodaya Enterprises; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Ushodaya Enterprises is seeking a seasoned E-commerce Operations leader to drive end-to-end marketplace and D2C performance in the Indian market. You will manage listings, pricing, stock, campaigns, and vendor coordination while ensuring on-time fulfillment and cost efficiency.

The role requires strong leadership of a cross-functional team, expertise in Google/META advertising, and a data-driven approach to optimize sales, inventory and profitability across platforms and our website.

Qualifications

• Must have hands-on experience in E-commerce operations across marketplaces and D2C platforms.
• Experience in inventory planning, forecasting and platform inventory coordination.
• Strong understanding of marketplace advertising (Google Ads, Meta) and agency management.
• Proven track record in cross-functional collaboration with marketing, sales and logistics teams.
• Analytical mindset with ability to build and review KPIs and dashboards.

Responsibilities

• Oversee operations across platforms like Amazon, Blinkit, Zepto, Swiggy Instamart, BigBasket and others.
• Track and process POs from marketplace and quick-commerce partners within timelines.
• Monitor order fulfilment, cancellations, returns, shortages, deductions and SLA adherence.

Skills

E-commerce operations

Inventory management

Digital marketing

Team leadership

Stakeholder management

Analytical skills

Excel proficiency

Education

Any Graduate or Postgraduate in marketing/sales or relevant field

Tools

Google Ads

Meta Ads

Excel

Job description

Role & responsibilities

1. E-Commerce & Quick-Commerce Operations

Oversee operations across platforms such as Amazon, Blinkit, Zepto, Swiggy Instamart, BigBasket and other relevant platforms.

Ensure the team tracks and processes purchase orders received from marketplace and quick-commerce partners within agreed timelines.

Monitor order fulfilment, cancellations, returns, shortages, claims, deductions and servicelevel adherence

Maintain relationships with platform/category teams and resolve key commercial and operational issues.

2. Inventory & Depot Coordination

• Ensure adequate SKU-wise inventory is maintained across relevant depots and fulfilment locations.
• Review stock availability, stock-outs, ageing and near-expiry inventory on a regular basis.

Ensure timely replenishment based on sales trends, forecasts, marketplace requirements

3. Marketplace & D2C Business Management

• Oversee assortment, product listings, pricing, promotions, availability and content across marketplaces and the company website. Ensure the team maintains accurate and optimized product titles, images, descriptions and specifications.

4. Digital Marketing & Agency Management

• Lead coordination with the digital marketing and marketplace advertising agency.
• Review and approve campaign plans across marketplaces, Google and Meta.
• Monitor advertising performance including spend, ROAS, CTR, conversion & sales.

5. Business Planning & Performance Management

• Own digital channel performance across E-Commerce, Quick-Commerce and D2C.
• Track KPIs including sales, growth, stock availability, fill rate, fulfilment, returns, advertising efficiency and profitability.

6. Team Leadership & Execution Management

• Lead and manage the team responsible for e-commerce, quick-commerce & website operations.
• Review daily and weekly execution across orders, inventory, listings, customer issues, marketplace operations and reporting.
• Build structured processes, trackers and review mechanisms to improve operational discipline.
• Resolve escalations and coordinate with relevant internal or external stakeholders where team-level resolution is not possible.

Preferred Candidate Profile

• Any Graduate or Post graduate in marketing, sales or relevant field.
• Experience in FMCG, Food, Consumer Products or Retail preferred.
• Strong understanding of platforms such as Amazon, Blinkit, Zepto, Swiggy Instamart, BigBasket and D2C websites.
• Experience in marketing, inventory planning, marketplace operations, PO fulfilment and commercial coordination.
• Understanding of marketplace advertising, Google Ads and Meta advertising and experience managing external agencies.
• Strong analytical and reporting skills, with good proficiency in Excel.

Strong people management, stakeholder management and problem-solving capabilities.