E-Commerce Operations Executive

Keka Inc.; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Keka Inc. in India is seeking an E-Commerce Operations Executive / Assistant E-Commerce Operations Manager to oversee the complete backend operations of our e-commerce and quick-commerce channels.

The role covers marketplace operations, FBA fulfillment, inventory management, listing/catalog upkeep, stock availability, returns, shipments, PO processing, invoicing, and appointment-based deliveries across platforms such as Amazon, Flipkart, Meesho, Blinkit.

Qualifications

• 3–5 years of experience in E-commerce / Marketplace Operations.
• Hands-on experience with Amazon Seller Central and FBA.
• Strong Excel/Google Sheets knowledge.
• Experience in inventory management, PO processing and invoicing.
• Understanding of returns, RTOs and catalog management.

Responsibilities

• Manage day-to-day backend operations across Amazon, Flipkart, FirstCry, Meesho, Blinkit and other platforms.
• Monitor dashboards, identify gaps and coordinate with warehouse and logistics teams.
• Create and manage Amazon FBA shipment plans and SKU-level dispatch.
• Maintain DRR, stock levels, replenishment plans and inventory forecasts.
• Oversee PO processing, invoicing, returns and appointment-based deliveries.

Skills

Excel/Google Sheets

Amazon Seller Central & FBA

Inventory management

PO processing & invoicing

Tools

ERP/WMS systems

Amazon Seller Central

Job description

Reporting To: E-Commerce Operations Head

Role Overview

We are looking for an E-Commerce Operations Executive / Assistant E-Commerce Operations Manager to manage the complete backend operations of our e-commerce and quick-commerce channels.

The role will be responsible for marketplace operations, FBA fulfillment, inventory management, listing/catalog operations, stock availability, returns, shipments, PO processing, invoicing, appointment-based deliveries, and inventory planning/forecasting.

This is a purely operations-focused role.

KEY RESPONSIBILITIES

1. Marketplace Operations

• Manage day-to-day backend operations across Amazon, Flipkart, FirstCry, Meesho, Blinkit and other e-commerce/quick-commerce platforms.
• Monitor marketplace dashboards for pending actions, errors, inactive SKUs and operational issues.
• Coordinate with marketplace teams, warehouse teams, logistics partners and internal teams for smooth operations.
• Ensure all operational activities are completed within defined timelines.
• Identify operational gaps and proactively follow up for resolution.
• Maintain daily operational trackers and MIS.
• Create and manage Amazon FBA shipment plans based on inventory requirements.
• Prepare SKU-wise shipment quantities and coordinate with the warehouse for dispatch.
• Generate shipment labels, box labels and required documentation.
• Track FBA shipments from creation to delivery/check-in.
• Monitor FBA inventory, stranded inventory and fulfillment issues.
• Track shipment discrepancies, missing/damaged inventory and receiving issues.
• Raise and follow up on Amazon cases for operational issues.
• Ensure adequate inventory availability across fulfillment locations.

3. Inventory Management

• Monitor SKU-wise inventory across marketplaces, warehouses and fulfillment centers.
• Track daily stock levels, sales velocity and inventory cover.
• Calculate and monitor Daily Run Rate (DRR).
• Identify potential stock-out and overstock situations.
• Prepare replenishment requirements based on:
• DRR
• Lead time
• Open orders/POs
• Warehouse stock
• Marketplace stock
• Coordinate with warehouse/supply-chain teams for timely replenishment.
• Monitor inventory mismatches between physical and marketplace stock.

4. Inventory Planning & Forecasting

• Support SKU-level demand planning and inventory forecasting.
• Prepare 15/30/45/60-day inventory projections as required.
• Forecast future inventory requirements based on historical sales and current run rate.
• Identify upcoming stock-out risks and communicate them proactively.
• Support event/season-based inventory planning.
• Coordinate with procurement, warehouse and business teams to ensure inventory readiness.
• Maintain inventory planning and replenishment trackers.
• Create and maintain product listings across marketplaces.
• Manage product:
• Titles
• Bullet points
• Descriptions
• Images
• Attributes
• Dimensions & weight
• Product specifications
• Variants
• Backend attributes
• Identify and resolve suppressed, inactive or incorrect listings.
• Coordinate with marketplace teams for catalog corrections and approvals.
• Support new SKU/product launches from an operational and catalog perspective.
• Ensure accurate and consistent product information across platforms.
• Monitor marketplace returns, cancellations and RTOs.
• Track returns SKU-wise and channel-wise.
• Coordinate with warehouse teams for return receipt and reconciliation.
• Identify discrepancies between marketplace return reports and physical inventory.
• Track damaged/unsellable returned inventory.
• Maintain return and RTO trackers.
• Escalate abnormal return or operational issues.

7. PO & Invoice Operations

• Manage PO-based operations across relevant marketplaces and quick-commerce channels.
• Receive and validate POs for SKU, quantity, price, tax and other details.
• Coordinate inventory allocation against POs.
• Create invoices against confirmed orders/POs.
• Prepare dispatch and shipping documentation.
• Coordinate with warehouse/logistics teams for PO fulfillment.
• Maintain pending PO and aging trackers.
• Coordinate with finance/accounts for invoice-related discrepancies.

8. Appointment-Based Delivery

• Manage appointment-based delivery processes for marketplaces, quick-commerce and other channels.
• Create delivery appointments against POs.
• Coordinate with respective warehouses/DCs.
• Track appointment availability and delivery slots.
• Coordinate with logistics partners for on-time delivery.
• Manage appointment rescheduling and failed/missed appointments.
• Resolve appointment-related operational issues.
• Maintain appointment and delivery status trackers.

9. Blinkit & Quick-Commerce Operations

• Manage backend operational activities for Blinkit and other quick-commerce platforms.
• Monitor inventory availability and replenishment requirements.
• Track SKU availability and stock-outs across locations wherever data is available.
• Coordinate dispatches and replenishment with warehouse/logistics teams.
• Manage PO-based operations and appointment scheduling.
• Track pending POs, appointments, dispatches and deliveries.
• Coordinate with quick-commerce platform teams for operational issues.
• Ensure products remain operationally available across relevant locations.

10. Stock-Out Management

• Monitor daily stock availability across all channels.
• Prepare daily stock-out and low-stock reports.
• Identify SKUs approaching critical inventory levels.
• Highlight stock-out risks to the relevant teams.
• Coordinate replenishment to prevent loss of availability.
• Identify the reason for stock-outs, including:
• Low physical inventory
• FBA/warehouse issues
• Listing/inventory sync issues
• Fulfillment restrictions
• Follow up until the issue is resolved.

11. Reporting & MIS

Maintain regular operational reports covering:

• Daily inventory
• DRR
• Stock cover
• Stock-out report
• FBA shipments
• Returns/RTO
• PO status
• Appointment status
• Inventory forecast
• Operational issues/escalations

REQUIRED SKILLS & EXPERIENCE

Must Have

• 3–5 years of experience in E-commerce / Marketplace Operations
• Hands-on experience with Amazon Seller Central and FBA
• Strong understanding of marketplace backend operations
• Experience in inventory management and replenishment
• Experience in FBA shipment creation and fulfillment
• Experience in listing/catalog management
• Understanding of returns and RTO processes
• Experience with PO processing and invoice generation
• Understanding of appointment-based deliveries
• Strong coordination and follow-up skills
• Strong Excel/Google Sheets knowledge
• Ability to work with large SKU-level datasets

Preferred Experience

• Experience with Blinkit / Quick Commerce
• Experience with Flipkart, FirstCry, Meesho or similar marketplaces
• Experience with PO/vendor-based operations
• Experience working with warehouses and 3PL partners
• Experience with ERP/WMS systems
• Understanding of GST/HSN and marketplace invoicing
• Experience in FMCG, D2C, Baby Care, Nutrition or Consumer Goods