Manager/Assistant Manager – IP/MPLS (Juniper) L2 (Pune)

Tata Communications Transformation Services (TCTS); Pune District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Tata Communications Transformation Services (TCTS) is seeking a senior network engineer with 8-10 years of telecom/IP/MPLS experience. The role focuses on IP/MPLS core surveillance, troubleshooting, and customer escalations in a 24x7 environment across multi-continental regions.

The candidate should be proficient in IP/MPLS L2/L3 VPNs, BGP, MPLS-TE, and hands-on with Cisco and Juniper devices. Certifications CCNA and JNCIA are mandatory; CCNP/JNCIS/MCNA are a plus.

Qualifications

• CCNA and JNCIA certifications a must.
• MTCNA, CCNP and JNCIS certifications preferred but not required.

Responsibilities

• IP/MPLS core network surveillance across Africa and Europe in a 24x7 environment.
• IP/MPLS core network and customer services related trouble tickets.
• Handling customer escalations from Level-1 and generating reports as required.
• Root cause analysis of logged trouble tickets.
• Routine IP/MPLS network checks per SEACOM support processes, procedures and KPIs.
• Solve complex problems requiring substantial analysis of network and system performance.
• Work independently, evaluate customer requirements and propose solutions.
• Collaborate with cross-functional teams to define, propose, and deliver innovative solutions.

Skills

IP/MPLS

VPNs L2/L3

BGP

MPLS-TE

Troubleshooting

Cisco

Juniper

Metro-E

NMS

Wireless

SD-WAN

Optical

Education

Telecom/CS/EEE grad

Job description

8-10 years of experience in a Telecom/Internet Service provider s IP/MPLS operations environment and/or NOC (Network Operations Centre).

Experience in the field of IP networks O&M and Provisioning

Good understanding of IP/MPLS L2/L3 VPNs, BGP, MPLS TE

Excellent troubleshooting skills for L2 /L3 protocols is a must.

Extensive hands-on experience on Cisco and Juniper devices & associated technologies

Good understanding of Metro-E networks and Broadband networks.

Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network.

Hands on experience on Wireless, SDWAN and optical networks will be an added advantage

Key Responsibilities

IP/MPLS core network surveillance across Africa and Europe where SEACOM has presence in a 24x7 environment.

IP/MPLS core network and customer services related trouble ticket handling,

Handling customer related escalations from Level-1 team and reports generation as and when required.

Root cause analysis of logged trouble tickets.

Handling routine checks for the IP/MPLS network as per laid out SEACOM support processes, procedures and KPIs.

The engineer is expected to solve complex problems that require substantial analysis and investigation related to network and system performance.

Ability to work independently, evaluate customer requirements and recommend solutions.

Work with cross-functional teams to define, propose, and deliver innovative solutions.

Education & Certification:

o Graduate in either Telecommunication, /Computer-Science/ Electrical & Electronics Engineering or related fields

o CCNA and JNCIA certifications a must.

o MTCNA, CCNP and JNCIS certifications are also preferred but not a must.