Lead / AM - Service Delivery (Network)

Black Box; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Black Box in Mumbai seeks a Network SME (Field Support) with 10-15+ years of experience in network operations to lead complex WAN/LAN deployments and provide expert troubleshooting for CISCO, Juniper, Nokia, and other vendors.

You will drive incident resolution, mentor L2 teams, engage with OEMs, and implement security and QoS best practices in a production ISP-like environment. Strong communication and leadership are essential; travel to client sites as required.

Qualifications

• Minimum 10-15+ years in network operations.
• Extensive experience configuring and troubleshooting Juniper devices.
• Production network experience with CISCO, Juniper, Nokia, Aruba, Extreme.
• Strong knowledge of routing protocols: BGP, MPLS, IGP, ISIS, OSPF, LDP.
• Hands-on experience with Juniper MX/EX/SRX devices.
• Experience with monitoring/configuration tools like SolarWinds and ManageEngine.

Responsibilities

• Ensure service uptime 99.99% for critical services.
• Identify single points of failure and provide mitigation/remediation strategy.
• Advance troubleshooting for incidents and RCA.
• Lead change management configurations and deployments.
• Guide L2 team during P1 incidents and coordinate with TAC.
• Collaborate with OEMs to adopt best practices.
• Provide solutions for routing/switching and security policy optimization.
• Maintain patch management of devices in production.

Skills

Network operations

WAN/LAN

Routing Protocols

CISCO

Juniper

Nokia

Security best practices

Tools

SolarWinds

ManageEngine

Job description

Job Description

Role: -Network SME (Field Support )

Role and Responsibilities:

• Required Technical and Professional Expertise Minimum of 10 to 15 + years of experience in network operations.
• Extensive experience of juniper devices configuration and troubleshooting.
• Should have experience in production network environment in CISCO, Juniper, Nokia,Aruba, Extreme etc.
• Extensive experience in a network operation in WAN protocol.
• Must have hands on experience on CISCO, Juniper, Nokia,Huawai
• Must have hands on experience on Juniper ACX,MX,SRX devices.
• Strong Knowledge of Routing Protocols: BGP, MPLS,IGP,ISIS, OSPF,LDP.
• Knowledge of Switch functions, VLAN, HSRP, VXLAN-EVPN
• Must to have knowledge of Juniper Devices :MX5 T, Ex4200 , Ex 9208, Ex 3400, SRX 340/240, Ex 3300, Ex 4300/4600, SRX,ACX7K
• Technical knowledge and practical experience of Security technologies and routing protocols, QoS & switching technology.
• Conversant in best practice appropriate to network and security
• Must have good communication, collaboration skills for team management, leadership connect
• Active participation in new technology evaluation, technical inputs for design discussions including support to cross functional teams, BoQ preparation, SoW preparation
• Good understanding of hardware and software performance and scaling limitations
• Good knowledge on monitoring tools for configuration management, optimization-e.g. Solarwinds, manage engine etc.

Experience In ISP Preferred.

Operation support

• Must ensure service uptime 99.99 for all critical services
• Identify single point of failures (device, service) and provide mitigation /remediation strategy
• Must possess advance troubleshooting skills for incident, problem management (RCA)
• Must possess advance configuration skills for Change management
• Active participation in P1 incidents to technically guide L2 team as well as discussion with TAC
• Work with OEM for best practices adoption
• Provide solution for optimization of routing/switching technologies
• Provide solution for optimization of security policy/access rules
• Monitor TAC requests and provide plan for upskilling to reduce TAC dependency
• Provide necessary technical inputs for Audit findings
• Provide technical support to L2 team for VA (Software and configuration Vulnerability) for assessment and remediation
• Provide technical inputs for Device hardening/security best practices
• Advance troubleshooting skills for Wireless management
• Maintain patch management of the devices in production

Certifications required

Certifications required : JNCIS,JNCIP-SP,JNCIP-ENT,JNCIE,CCNP, Fortinet NSE-4,5,6, Extreme certifications, Aruba clearpass