Logistics Support Specialist

Genpact; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Genpact in Bengaluru is seeking a Customs & Documentation Specialist to manage end-to-end export/import declarations and shipping documents. You will liaise with factories, logistics, planning, and procurement to ensure compliant, audit-ready processes.

The role requires strong Excel skills, experience in customs or foreign trade, and the ability to communicate clearly in English. A bachelor’s degree is mandatory, with European language knowledge a plus for senior/bilingual tracks.

Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement.
• Strong Excel skills.
• Basic to working knowledge of customs processes.
• Good communication in English both oral and written; able to communicate effectively with all levels of management and peers.
• Organizational awareness and good skills in planning own workload.
• University degree (minimum Bachelor).
• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Responsibilities

• Prepare and file UK & DE export declarations.
• Prepare and file transit documents for UK exports.
• Prepare and file Supplementary Declarations for UK imports.
• Monitor shipment progress and resolve any customs documentation issues that arise.
• Control proofs of exit and liaise directly with Customs Authorities.
• Manage and control customs declarations from a legal and compliance perspective (audit-proof).
• Act as first point of contact for any customs-related issues for factories, logistics, planning, procurement, and customs teams.
• Perform data quality checks on all submitted declarations.
• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.
• Share digital and paper documents with clients in a timely manner.
• Ensure documents are ready and accurate ahead of shipment deadlines.
• Ensure secure storage of documentation and its availability for audits.
• Ensure correct priority is given to transport based on customer service needs.
• Carry out ad-hoc activities related to customs and documentation processes.
• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Skills

Customs experience

Excel skills

English communication

Planning workload

Bachelor's degree

Education

Bachelor's degree

Tools

SAP

SAP GTS

Job description

Job Description

Responsibilities: Customs & Documentation Specialist

Process Associate / Senior Process Associate Bangalore

Main Job Purpose

The Customs & Documentation Specialist is responsible for the end-to-end preparation of customs declarations and export/shipment documentation, ensuring smooth, compliant, and audit-proof movement of goods. The role combines customs declaration management (UK & DE export declarations, transit documents, supplementary declarations) with shipping documentation responsibilities (collection, sharing, and storage of export documents), acting as the single point of contact for customs- and documentation-related issues across factories, logistics, planning, procurement, dispatch, and sourcing teams.

Key Responsibilities

Customs Declarations

• Prepare and file UK & DE export declarations.
• Prepare and file transit documents for UK exports.
• Prepare and file Supplementary Declarations for UK imports.
• Monitor shipment progress and resolve any customs documentation issues that arise.
• Control proofs of exit and liaise directly with Customs Authorities.
• Manage and control customs declarations from a legal and compliance perspective (audit-proof).
• Act as first point of contact (FPOC) for any customs-related issues for factories, logistics, planning, procurement, and customs teams.
• Perform data quality checks on all submitted declarations.

Shipping & Export Documentation

• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.
• Share digital and paper documents with clients in a timely manner.
• Ensure documents are ready and accurate ahead of shipment deadlines.
• Ensure secure storage of documentation and its availability for audits.
• Ensure correct priority is given to transport based on customer service needs.
• Carry out ad-hoc activities related to customs and documentation processes.
• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Shift & Coverage (entry-level roles)

• 24/7 shift working pattern.
• Stand‑by duty during post-working hours (nights and weekends), as required by role level.

Minimum Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement.
• Strong Excel skills.
• Basic to working knowledge of customs processes.
• Good communication in English both oral and written; able to communicate effectively with all levels of management and peers.
• Organizational awareness and good skills in planning own workload.
• University degree (minimum Bachelor).
• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Preferred Qualifications / Skills

• Knowledge of SAP & SAP GTS an advantage.
• Self-motivated and independent personality with strong problem-solving skills.
• Good understanding of supply chain and supply planning business drivers.
• Well-developed interpersonal and communication skills.
• Ability to work under time pressure and quickly set priorities.
• Another European language is an asset.
• Experience in supply planning or logistics is an asset.
• Advanced MS Excel.
• For Team Leader track: minimum 2 years' experience in team management.