Sales and Customer Service Representative

Vidhikarya; Kolkata; On-site; INR 300,000 - 420,000; Full time

Job summary

Vidhikarya in Kolkata seeks a dynamic professional to handle sales and customer service responsibilities. The role involves engaging with potential customers, presenting product features and pricing, following up on inquiries, and meeting sales targets.

You will also manage orders, maintain customer records, and stay informed about industry trends. The position requires strong communication, problem-solving, and organizational skills, with the ability to act as the main contact for customers and

Responsibilities

• Proactively engage with potential customers to understand their needs and identify sales opportunities.
• Present and explain product features, benefits, and pricing effectively.
• Follow up on leads and inquiries in a timely and efficient manner.
• Achieve and exceed sales targets and goals.
• Maintain accurate records of sales activities and customer interactions.
• Stay up-to-date on product knowledge, industry trends, and competitor activities.
• Potentially handle order processing and ensure accurate order fulfillment.
• Serve as the primary point of contact for customer inquiries via phone, email, or other communication channels.
• Provide prompt, courteous, and knowledgeable responses to customer questions and concerns.
• Troubleshoot and resolve customer issues and complaints effectively and efficiently.
• Process orders, returns, and exchanges accurately.
• Maintain detailed and accurate customer records.
• Proactively follow up with customers to ensure satisfaction.
• Identify and escalate complex issues to the appropriate department.
• Contribute to the development of customer service best practices.

Job description

Responsibilities

• Sales:
  
  
  
  • Proactively engage with potential customers to understand their needs and identify sales opportunities.
  
  
  • Present and explain product features, benefits, and pricing effectively.
  
  
  • Follow up on leads and inquiries in a timely and efficient manner.
  
  
  • Achieve and exceed sales targets and goals.
  
  
  • Maintain accurate records of sales activities and customer interactions.
  
  
  • Stay up-to-date on product knowledge, industry trends, and competitor activities.
  
  
  • Potentially handle order processing and ensure accurate order fulfillment.
  
  
  
  


• Customer Service:
  
  
  
  • Serve as the primary point of contact for customer inquiries via phone, email, or other communication channels.
  
  
  • Provide prompt, courteous, and knowledgeable responses to customer questions and concerns.
  
  
  • Troubleshoot and resolve customer issues and complaints effectively and efficiently.
  
  
  • Process orders, returns, and exchanges accurately.
  
  
  • Maintain detailed and accurate customer records.
  
  
  • Proactively follow up with customers to ensure satisfaction.
  
  
  • Identify and escape complex issues to the appropriate department.
  
  
  • Contribute to the development of customer service best practices.