Learning Operations Associate

Accenture; Navi Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture is hiring a Learning Operations Associate in Navi Mumbai to manage training programs, coordinate with vendors, and ensure smooth operations of Learning Management System (LMS).

This role demands proficiency in MS Office and excellent communication skills. Candidates with 1-3 years of experience in learning services are encouraged to apply.

Qualifications

• Minimum 1 to 3 years of relevant work experience.
• Experience in learning admin services preferred.
• Strong written and verbal communication skills in English.

Responsibilities

• Coordinate with trainers and vendors for training sessions.
• Manage and update the organization's LMS.
• Analyze reports on training activities and participant feedback.
• Troubleshoot technical issues with the LMS.
• Communicate training schedules and updates promptly.

Skills

MS Office skills

Client interfacing skills

English language proficiency

Organizational skills

Analytical skills

Multi-cultural awareness

Passion for customer service

Team player

Experience in learning domain

Education

Any Graduation

Job description

Skill Required

Talent Development - Learning Operations

Designation

Learning Operations Associate

Qualifications & Experience

• Any Graduation
• 1 to 3 years of experience

Role Overview

This role plays a crucial part in planning, coordinating, and executing training programs within an organization. Responsibilities typically include administrative, analytical, and coordination tasks to ensure learning and development activities run smoothly.

Required Skills

• MS Office skills: ability to interpret large data sets, strong Excel, Word, Outlook, PowerPoint, OneNote; quick learning of client databases and menu‑based systems; ability to present data clearly.
• Client interfacing skills: email and phone etiquette, strong drafting and keyboard skills.
• English language proficiency: strong written and verbal communication, grammar, word choice, sentence structure, concise presentation of information.
• Good organizational, prioritisation, and multi‑tasking skills.
• Strong analytical and problem‑solving skills.
• Multi‑cultural awareness.
• Passion for customer service.
• Team player.
• 1+ year experience in a learning domain (learning admin services).

Roles and Responsibilities

• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions, and book/manage training venues, facilities, and necessary equipment.
• Manage and update the organization’s LMS: course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve technical issues related to the LMS.
• Respond to incoming mail in the Scheduling mailbox and meet response timeframes stipulated in agreements and processes.
• Contact vendors, external instructors, facility owners, etc., to arrange and confirm class schedules.
• Serve as a point of contact for training‑related inquiries from employees, managers, and external partners and communicate training schedules, changes, and updates to stakeholders promptly.
• Escalate potential issues to Delivery Services, Capability Management, or Scheduling Team Lead as appropriate.
• Assist in process improvement initiatives.