Learning Operations Senior Analyst

Accenture; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A global consulting firm is looking for a Learning Operations Senior Analyst in Bengaluru, India. The role involves overseeing large-scale training programs and managing the Learning Management System (LMS). Candidates should have 5-8 years of experience, with a strong focus on organization, communication, and analytical skills. The position requires effective collaboration with leadership to ensure training needs are met, as well as client interfacing and problem-solving capabilities. A background in various educational qualifications, including any graduation, is essential.

Qualifications

• 5-8 years of experience in a service environment.
• Strong knowledge of scheduling methodologies.
• Professional experience with LMS for at least 1.5 years.

Responsibilities

• Analyze and solve complex problems within the team.
• Oversee planning and coordination of large training programs.
• Collaborate with leadership on training resource allocation.
• Manage LMS course setup, user enrollment, and reporting.

Skills

Detail orientation

Written and verbal communication

Critical Thinking

Problem Management

MS Office skills

Client Interfacing skills

Organizational skills

Analytical and problem-solving skills

Multi-cultural awareness

Team player

Education

Any Graduation

Bachelor’s degree (B.A / B.Com / B.Sc / B.Tech)

Tools

Learning Management Systems (LMS)

Job description

About the Role

Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively. This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly. Talent Development process. Ensure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for?

• Detail orientation
• Written and verbal communication
• Education: Bachelors degree B.A / B.Com / B.Sc / B.Tech
• LMS experience of 1.5 years
• Strong knowledge of typical scheduling methodology
• Professional experience of minimum 3 years and above in service environment
• Critical Thinking
• Problem Management
• MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format
• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique
• English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly
• Good organizational, prioritisation and multi-tasking skills
• Strong analytical and problem-solving skills
• Multi-cultural awareness
• Passion for customer service
• Team player
• Attention to detail
• Focus on high data accuracy
• Quality driven in communications and all system transactions
• Ability to deal with customer complaints in a professional and friendly manner and to escalates where appropriate

Roles and Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts. Oversee the planning and coordination of large-scale training programs and events. Collaborate with senior leadership to forecast training needs and allocate resources effectively. Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. Book and manage training venues, facilities, and necessary equipment. Manage and update the organization’s LMS, including course setup, user enrollment, and tracking of training completion. Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners, etc. to arrange and confirm class schedules. Serve as a point of contact for training-related inquiries from employees, managers, and external partners. Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Provide leadership and guidance to junior scheduling analysts and administrative staff. Assist in maintenance of resource databases and/or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Ability to deal with customer complaints in a professional and friendly manner and to escalates where appropriate. Personal organization to ensure work is monitored and completed in priority order and on time. Data collation / Analysis DSM / Onshore interaction. Ability to work on own initiative.

Qualification

Any Graduation