Learning & Development Trainer

InSnap Technologies Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

InSnap Technologies Pvt Ltd in Bengaluru, India, seeks an experienced Communication Coach and L&D Trainer for its Business Development team. This full-time, on-site role focuses on designing and delivering programs to enhance soft skills, email etiquette, and phone communication, with live coaching and feedback.

You will run workshops, coach one-on-one sessions, track performance, and develop training materials and scenarios to boost customer engagement and success.

Qualifications

• Bachelor’s degree in communication, business administration, psychology, or related field.
• Minimum 1 year as a communications coach, sales trainer, or similar role.
• Experience with sales or business development teams is required.
• Strong email and phone etiquette for professional communication.
• Excellent verbal and written communication, coaching and mentoring skills.
• CRM tools and sales communication tools knowledge a plus.

Responsibilities

• Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
• Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
• Provide live coaching and feedback on email drafts and customer calls.
• Develop empathy, active listening, persuasion, and customer engagement skills.
• Coach BDAs on building rapport and trust with customers.
• Guide email and phone communication training including personalization and tone.
• Develop strategies for effective discovery and follow-up calls.
• Train on tone, clarity, and confidence during phone conversations.
• Provide role-play scenarios and real-time feedback for call handling.
• Evaluate progress via email responses, call recordings, and mock scenarios.
• Offer constructive feedback and actionable steps for continuous improvement.
• Collaborate with managers to align training with team goals.
• Create training materials, guides, and frameworks for internal use.
• Create role-play scenarios and exercises to simulate real interactions.

Skills

Coaching

Empathy

Active listening

Persuasion

Conflict resolution

Customer engagement

Email etiquette

Verbal communication

Written communication

Education

Bachelor's degree in communication, business administration, psychology, or related field

Tools

CRM tools

Sales communication tools

Job description

Communication Coach/L&D Trainer – Job Description

Job Title: Communication Coach/L&D Trainer

Department: Business Development

Location: On-site

Employment Type: Full-time

Key Responsibilities

• Coaching & Training:
• Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
• Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
• Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:

• Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
• Coach BDAs on building rapport and trust with customers.

Email Communication Training:

• Guide BDAs on writing concise, professional, and engaging email responses.
• Teach techniques for personalizing customer communication.

Phone Communication Training:

• Develop strategies for effective discovery and follow-up calls.
• Train on managing tone, clarity, and confidence during phone conversations.
• Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:

• Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
• Offer constructive feedback and actionable steps for continuous improvement.
• Collaborate with managers to ensure the training aligns with team and organizational goals.

Content & Material Development:

• Develop communication training materials, guides, and frameworks for internal use.
• Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements

• Educational Background:
• Bachelor’s degree in communication, Business Administration, Psychology, or a related field.
• Experience:
• Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
• Experience working with sales or business development teams is a must.
• Skills:
• Strong understanding of email and phone etiquette for professional communication.
• Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
• Expertise in soft skills development, objection handling, and customer engagement.
• Knowledge of CRM tools and sales communication tools is a plus.
• Personal Attributes:
• Excellent verbal and written communication skills.
• Patience, empathy, and a keen ability to build trust and inspire growth.
• Analytical mindset to evaluate performance metrics and training effectiveness.