Walk-in | Soft Skills Trainer

Taskus; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

TaskUs is seeking a Language and Communication Leader to guide Teammates in sharpening language and communication skills. You will design, develop, implement, and measure learning interventions and assist in near-hire onboarding.

You will coordinate training plans with the manager, oversee workshops and coaching sessions, and monitor progress to ensure competency development across teams. Strong English proficiency and excellent coaching skills are essential.

Qualifications

• At least 2 years of Language and Communications Coaching/Training experience in BPO, Contact Centre, KPO, or Digital Marketing.
• Solid knowledge and experience in language-specific measures and interventions.
• Excellent facilitation skills.
• Strong English speaking and writing.
• Knowledge and experience on effectiveness measures for language and communications.
• Project management skills.
• Stakeholder management skills.
• Excellent coaching skills.
• Partnership and relationship building skills.

Responsibilities

• Conduct a study to identify language and communications training needs.
• Create a plan to prioritize intervention for each type of communication learning need.
• Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps.
• Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings.
• Schedule and facilitate appropriate coaching sessions.
• Oversee and facilitate workshops and individual coaching sessions when appropriate.
• Prepare training aides such as module summaries, videos, and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that progress of all employees in the program is being tracked.
• Align with the established training strategy and determine the appropriate methodology to be used.
• Partner with external vendors who can help in supplementing internal training courses.

Skills

Language coaching

Communication coaching

Facilitation skills

Public speaking

Time management

Project management

Stakeholder management

Coaching

Job description

Language and Communication Leader

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs

understand that achieving growth for our partners requires a culture of constant motion;

exploring new technologies, being ready to handle any challenge in a moments notice,

mastering consistency in an ever-changing world – that’s what it takes to get there. If that's

The Language and Communication Leader is responsible for helping Teammates develop

language and communication skills. The main tasks of the role are the following: design,

develop, implement, track and measure effectiveness of the learning intervention provided.

The Language and Communications Leader is also expected to take part in a near hire

onboarding program.

The Language and Communications Leader is expected to be a great communicator with the

ability to effectively describe complex ideas and processes to different audiences. An

effective Language and Communications Leader is highly organized, proficient in time

management, and is comfortable speaking and interacting in front of an audience.

Responsibilities:

• Conduct a study to identify language and communications training needs
• Create a plan to prioritize intervention for each type of communication learning need
• Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps

• Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings

• Schedule and facilitate appropriate coaching sessions
• Oversee and facilitate workshops and individual coaching sessions when appropriate
• Prepare training aides such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that progress of all employees in the program is being tracked

• Align with the established training strategy and determine the appropriate methodology to be used

• Partner with external vendors who can help in supplementing internal training courses

Qualifications:

• At least 2 years of Language and Communications Coaching/Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries

• Solid knowledge and experience in Language specific measures and interventions
• Excellent facilitation skills
• Strong English speaking and writing
• Knowledge and experience on Effectiveness Measures for both language and communications

• Project Management Skills
• Stakeholder Management Skills
• Excellent Coaching Skills

• Partnership and relationship building skills