Learning & Development Manager

TVS Credit Services Ltd; Khordha; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Credit Services Ltd. is seeking an experienced L&D professional to design, implement, and manage training programs across Sales and Debt Management teams. The role focuses on aligning initiatives with company goals and regulatory requirements.

The candidate will conduct diverse training sessions, develop modules with cross-functional teams, and measure effectiveness using metrics. Strong communication and collaborative skills are essential for success.

Qualifications

• Graduate or postgraduate degree required.
• 5–8 years of L&D experience in NBFC domain preferred.
• Understanding of NBFC operations and financial products (e.g., personal loans, vehicle finance).
• Excellent communication and customer-oriented approach; strong collaboration skills.

Responsibilities

• Conduct classroom, virtual and on-the-job training sessions and inductions.
• Develop training modules with product, sales and debt teams.
• Assess training effectiveness using feedback, quizzes and metrics.
• Maintain training MIS and generate periodic learning reports.
• Coordinate with Area Managers and Territory Managers to identify training needs.

Skills

Training & Development

Communication

Stakeholder Management

Collaboration & Influence

Education

Graduate / Postgraduate

Tools

MIS reporting

Job description

Job Purpose

This role is responsible for developing, implementing and managing training programs that enhance employee skills and improve business performance across functions mainly Sales, Debt Management. This role will ensure that all training initiatives are aligned with company goals and regulatory requirements.

Key Responsibilities

• Conduct classroom, virtual and on-the-job training sessions on different products and functions. Also, facilitate induction programs for new hires
• Develop training modules in collaboration with product, sales and debt teams to create engaging and relevant training content
• Assess training effectiveness using feedback, quizzes, tests and on-the-job performance metrics
• Maintain training MIS and generate periodic reports on learning outcomes
• Liaise with Area Managers, Territory Managers of sales and debt management to identify training needs

Job Requirements

• Graduate / Postgraduate
• 5-8 years of experience in L&D Field preferably in NBFC domain and regular connect with Field team directly. The training effectiveness metric in current assignment is additional advantage
• Understanding of NBFC operations, financial products and services (e.g., Personal Loans, Vehicle Finance, Gold Loans, etc.)
• Knowledge of customer segments and market trends
• Excellent communication, Business & Customer Orientation, Results & Outcome focused, Collaboration & Influence