Learning And Development Specialist

Policybazaar; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Policybazaar is seeking an experienced Training Specialist to design and deliver skill-building programs for new hires in a fast-paced BPO environment. You will conduct virtual and classroom sessions, assess learning needs, and ensure content quality in line with ID principles.

The role requires strong facilitation, communication, and time management under tight deadlines. Responsibilities include auditing calls, sharing best practices across locations, and driving monthly conversion and

Qualifications

• Exposure of at least 5 years in skills and behavioral training with a BPO preferred.
• Good Facilitation Skills, Presentation Skills and content development skills.
• Good knowledge handling IT and Admin tasks.
• Good people management skills.
• Good knowledge about Soft Skills, V&A and Email writing skills.
• Functional knowledge on LMS course/Assessments assignments.
• Process oriented, planning.
• Ability to prioritize.
• Ability to meet deadlines.
• Ability to work under pressure.
• Good Time Management, Interpersonal skills, Teamwork.
• Ready to conduct refresher training, call monitoring, feedback sessions 85% of the time.

Responsibilities

• Training the new hired batches and support function (Virtual and classroom).
• Excellent communication skills required.
• Audit calls and align with operations; assess needs and provide refurbishments.
• Maintain Data and MIS as per training BPMS requirements.
• Proactively share best practices across locations to add value.
• Contribute to process improvements and innovation in the training function.
• Attend TTT for client requirements.
• Conduct Need analysis and share feedback with stakeholders.
• Meet monthly Conversion and Effectiveness targets.
• Provide feedback to new hires on V&A and soft skills.
• Call monitoring as per requirement.

Skills

Training delivery

Facilitation

Presentation

Content development

People management

Soft skills

V&A knowledge

LMS knowledge

Time management

Interpersonal skills

Tools

LMS

Job description

Roles and Key Responsibilities:

• Training the New hired batches and support function (Virtual and classroom)
• Excellent Communication skills required
• Understanding on content flow and structure - as per ID principles
• Consistent alignment with operations by auditing calls, understanding needs, conducting
• refreshers, training NHT batches - If required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement
• Proactively share best practices across locations to add value
• Contribute to process improvements and innovation in the training function
• Attend TTT for any client requirements
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion & Effectiveness targets
• Provide Feedback to New Hires on V&A and Soft Skills
• Call monitoring as per requirement

Key skills & Knowledge:

• Exposure of at least 5 years in skills and behavioral training with a BPO would be preferred.
• Good Facilitation Skills, Presentation Skills and content development skill
• Good Knowledge handling IT and Admin tasks.
• Good people management skills.
• Good Knowledge about Soft Skills, V&A and Email writing skills
• Functional knowledge on LMS course/Assessments assignments
• Process Oriented, planning
• Ability to prioritize
• Ability to meet deadlines
• Ability to work under pressure
• Good Time Management, Interpersonal skills, Teamwork.
• Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time