Learning Experience Leader

Taskus; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

TaskUs in India seeks a Learning Experience Leader to design, develop, implement, and measure language and communication training across the organization. You’ll shape end-to-end training programs and contribute to onboarding initiatives for new Teammates.

You will lead workshops, create curriculum, videos and presentations, and coach employees to raise language proficiency and communication effectiveness in a fast-moving BPO environment.

Qualifications

• At least 2+ years of working experience in the related field (training or teaching experience).
• Coaching/Process training experience in BPO, Contact Centre, KPO, or Digital Marketing.
• Solid knowledge and experience in language measures and interventions.
• Excellent facilitation skills; strong English speaking and writing.

Responsibilities

• Conduct a study to identify training needs and schedule appropriate training sessions.
• Create a plan to prioritize interventions for each type of training need.
• Collaborate with the training manager to create the yearly training calendar.
• Design, develop, implement, measure effectiveness, and track leadership and communications trainings.
• Oversee and facilitate workshops and individual coaching sessions.
• Prepare training aides such as module summaries, videos, and presentations.
• Train and guide new employees.
• Develop monitoring systems to track progress of all employees in the program.
• Align with the established training strategy and determine appropriate methodologies.

Skills

Communication coaching

Facilitation

Job description

• It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice,mastering consistency in an ever-changing world thats what it takes to get there
• If that's something you want to be a part of, the Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs
• The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program
• As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character
• You can also think ofyourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses priorto enterprise endorsement
• A Learning Experience Leader is expected to be a greatcommunicator with the ability to effectively describe complex ideas and processes, proficient intime management, and is comfortable speaking and interacting in front of an audience

Responsibilities

• Conduct a study to identify training needs and schedule and facilitate appropriatetraining sessions
• Create a plan to prioritize intervention for each type of training need
• Collaborate with the training manager in creating the training calendar for the year toequip and fill in competency gaps
• Design, develop, implement, measure effectiveness, and track strategic and tacticalLeadership and Communications Skills Trainings
• Oversee and facilitate workshops and individual coaching sessions when appropriate
• Prepare training aides such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that progress of all employees in the program isbeing tracked
• Align with the established training strategy and determine the appropriate methodology to be used

Qualifications

• At least 2+ years of working experience in the related field (training or teachingexperience), Communications Coaching/Process Training experience in either the BPO,Contact Centre, KPO, or Digital Marketing industries
• Solid knowledge and experience in Language specific measures and interventions
• Excellent facilitation skills Strong English speaking and writing
• Knowledge and experience on Effectiveness Measures for both language andcommunications Stakeholder Management Skills Excellent Coaching Skills