Lead-Employee Experience

Mashreq; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Mashreq in Bengaluru seeks an HR Operations professional to manage onboarding and new joiner profiles, ensuring a smooth introduction and seamless entry for every hire. The role focuses on accuracy, compliance, and excellent candidate experience.

You will coordinate benefits administration, payroll documentation, and EDMS filings, while collaborating with Crown Solutions and external providers to maintain audit-ready records and organized employee kits.

Qualifications

• 6–8 years of relevant HR experience.
• Experience with onboarding processes and new joiner documentation.
• Familiar with benefits administration and payroll coordination.

Responsibilities

• Oversee onboarding process for new employees, ensuring professional introduction and seamless experience.
• Create and maintain new joiner profiles in Fusion system.
• Provide pre- and post-joining support and address queries.
• Ensure collection and compliance of employment documents.
• Administer staff benefits and liaise with external providers.
• Manage employee files in EDMS and coordinate with Crown Solutions.
• Process payroll-related documents and work with payroll/finance for PF and Gratuity accounts.
• Handle invoice processing and statutory document submissions.

Skills

Onboarding management

Benefits administration

Employee file management

Payroll liaison

Tools

Fusion system

EDMS

Job description

• Oversee the entire onboarding process for new employees, providing a professional introduction and seamless experience for new hires joining the company.
• New Joiner Profile Creation: Create and maintain profiles for new joiners in Fusion system.
• Pre and Post Joining Assistance: Offer comprehensive support to new joiners, addressing any queries or concerns they may have.
• Document Follow-Up: Ensure all required documents are collected and meet the necessary standards for employment.

Benefits administration:(30%)

• Administration of staff benefits like Personal loan, Housing Loan Subsidy, Car/ Two-Wheeler Subsidy, Shift Allowances and other benefits as per policy.
• Administration of Children education allowance policy.
• Collaborating with external benefits providers, such as insurance companies, Meal card service providers etc.
• Maintenance accurate records of various benefits to support for Audits

Employee File Management: (15%)

• Keep employee files up-to-date and in compliance with company policies.
• Upload necessary documents into the Electronic Document Management System (EDMS).
• Coordination with Crown Solutions: Work closely with Crown Solutions to manage all physical documents.
• Inventory and Kit Management: Manage inventory and maintain new joiner kits and long service awards.
• Audit Compliance: Conduct regular audits to ensure all new joiner documents adhere to the checklist.

Payroll Interaction: (25%)

• Work with payroll partners to facilitate the creation of Provident Fund (PF) and Gratuity accounts.
• Supporting Documents: Manage the sharing of supporting documents for PF and Gratuity account creation.
• Invoice Processing: Process invoices and coordinate with the Finance team for timely submissions.
• Statutory Document Management: Print and submit statutory documents to the government office as required.

Experience

6-8 years of relevant experience.