Lead Application Support Specialist - Payments

CSB Bank; Chennai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

CSB Bank in Chennai seeks a Senior Lead for Application Support - Payments to manage critical business applications, ensure service availability, and drive incident resolution, performance optimization, and regulatory alignment. The role requires 10–14 years of engineering/IT experience and strong stakeholder communication.

You will handle on-call readiness, incident triage, and provide end-to-end production support, including patching, DR exercises, and audit-related activities, with adherence

Qualifications

• Engineering graduate or IT background.
• Senior level with 10–14 years experience.

Responsibilities

• Provide online application, product configuration and batch support.
• Publish daily readiness reports to stakeholders.
• Analyze incidents and provide clarification, solution and workarounds.
• Coordinate with third party vendors and application owners as needed.
• Support release and change management activities.

Skills

Incident management

Stakeholder engagement

Production support

Change management

Patch management

Reporting

Education

Engineering degree

Job description

Lead Application Support - Payments| Chennai

To support and operational management of critical business applications by ensuring service availability, incident resolution, performance optimization, stakeholder engagement, and alignment with operational and regulatory requirements. Provide online application, product configuration and batch support. Publish daily readiness report to stakeholders. Analyze issues received by incident management portal and provide clarification, solution and workarounds for them. Provide support to business queries including incident tracking and triaging. Communicating ticketing issues and upcoming production outage notifications to operations management leadership and respective groups. Coordinating with third party vendors and other application owners as and when needed. Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines. Publish weekly/Monthly/Ad-hoc reports as per business need. Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support. Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for work arounds. Support admin activities like status reporting and metrics generation for stakeholders. Support application audit, disaster recovery testing and Pen testing activities. RCA on production issues and plan for permanent fixes. Adhere to SLA's and deliver projects on agreed timeline. Experience in handling onshore stakeholders. Identifying vulnerability and involve in patching activities. Involve in documentation and compliance activities, Hands on DC -DR drill of applications.

Experience: 10 to 14 years Qualifications: Engineering graduate or IT Experience Level Senior Level