Application Support Lead

Rempact; Maharashtra; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Rempact in Mumbai is seeking an experienced Application Support Lead to own end-to-end operations for critical business applications, ensuring high availability, rapid incident resolution, and smooth deployment cycles. You will lead a team of support engineers, establish SOPs and SLAs, and collaborate across development, infrastructure, and QA to troubleshoot issues and manage DR planning.

The role requires 8–15 years in IT application support, strong SQL, ITSM tools, and vendor management

Qualifications

• 8–15 years in IT application support.
• Experience leading an application support function.
• Financial services tech environment preferred.

Responsibilities

• Own end-to-end management of critical business applications, ensuring high availability and rapid incident resolution.
• Lead, mentor, and guide a team of support engineers with SOPs, escalation matrices, and SLA management.
• Collaborate with software development, infrastructure, and QA to troubleshoot root causes, manage patches, and plan DR and release management.
• Manage vendor relationships for software solutions and drive continuous improvement to minimize downtime.

Skills

Technical leadership

Incident management

Stakeholder management

Education

B.Tech/B.E. in CS/IT

MBA or relevant certifications

Tools

ServiceNow

Jira

Excel

ODIN

Greek

Job description

Position: Application Support Lead

Location: Mumbai

Working Days: Monday to Friday

Experience Required: 8-15 years

Job Description: Application Support Lead

About The Client

Our Client is a listed entity, with a market cap of Rs 3,000+ Crs & three decades of experience in financial services’ businesses, spanning Retail Broking, Asset Management (AIF & PMS) Institutional Equities, Investment Banking, Debt Capital Market, Wealth and Third-party product distribution.

It has a sprawling presence across 140+ cities through 33+ branches and 900+ sub-brokers. Working in consistent conformity with a credo of “creating lasting value for customers” and a diverse portfolio of services, they derives its differentiation from strong and in-depth research framework. It thrives on wealth augmentation and work with a “Client First” approach, across each segment of business operations. As a professionally managed organization, promotes “entrepreneurship” and a self-motivated work culture.

Job Purpose: Application Support Lead

We need an Application Support Lead who ensures uninterrupted system availability, rapid incident resolution, and smooth deployment cycles. The candidate will not just be managing support tickets; but also safeguarding the technology backbone that drives the business momentum.

Job Location

Mumbai BKC

Job Responsibilities

• Operations & Incident Management: Own the end-to-end management of critical business applications, ensuring high availability, performance monitoring, and rapid resolution of escalated technical issues.
• Team Leadership & Strategy: Lead, mentor, and guide a team of support engineers, establishing robust Standard Operating Procedures (SOPs), escalation matrices, and SLA management frameworks.
• Cross-Functional Collaboration: Work closely with software development, infrastructure, and QA teams to troubleshoot root causes, manage patch deployments, setting of DR for the critical applications and conducting live DR, security compliance management of applications and streamline release management. Application familiarity like ODIN, Greek, is expected.
• Vendor & Performance Management: Monitor application performance metrics, manage third-party vendor relationships for software solutions, and drive continuous improvement initiatives to minimize downtime. Coordinate with business on the requirements and ensure delivery of the same post the feasibility.

Job Requirements

Qualifications

• B. Tech/B.E. in Computer Science, IT, or a related field; MBA or relevant technical certifications are a plus.

Experience

• 8-15 years in IT application support, with at least 3 years leading an application support function.
• Financial services or broking tech environment experience strongly preferred.

Functional Competencies

• Technical Expertise: Deep understanding of enterprise applications, database querying (SQL), API integrations, log analysis, and monitoring tools.
• Tools: Proficient in ITSM tools (e.g., ServiceNow, Jira), application monitoring platforms, and advanced Excel for MIS reporting.

Behavioral Competencies

• Sourcing & Team Management: Proven track record of building and managing high-performing technical support teams.