APPLICATION SUPPORT LEAD

Zoho; Bengaluru; On-site; INR 2,700,000 - 3,300,000; Full time

Job summary

Vrinda International is seeking an experienced APPLICATION SUPPORT LEAD to oversee critical IT services infrastructure, focusing on payment and card processing systems. You will drive resilience, automate operational workflows, and lead major incident responses to ensure high availability for financial services.

You will architect DR/testing protocols, automate infra and app layers using Terraform/CloudFormation, and manage end-to-end production support, incident management, and ISO 8583/20022

Qualifications

• 8–15 years of IT services experience focusing on application support and infra management.
• Expertise with payment ecosystem protocols (ISO 8583, ISO 20022) and card networks.
• Proficient in IaC tools (Terraform or CloudFormation) and CI/CD practices.

Responsibilities

• Architect and execute DR and resilience testing for business continuity.
• Automate infrastructure and app layers with IaC and integrate CI/CD pipelines.
• Manage end-to-end application and production support operations.
• Lead Major Incident and Problem Management with RCA analyses.
• Coordinate with Jira Service Management and Confluence for incident handling.
• Oversee payment standards implementation (ISO 8583/20022) and card networks.
• Develop self-healing mechanisms to minimize downtime.

Skills

ISO 8583

ISO 20022

Jira Service Management

Confluence

Terraform

CloudFormation

CI/CD

Disaster Recovery

Incident Management

Tools

Terraform

CloudFormation

Jira

Confluence

Job description

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Job Description

APPLICATION SUPPORT LEAD

Summary

We are seeking an experienced APPLICATION SUPPORT LEAD to oversee the stability and performance of our critical IT services infrastructure. In this pivotal role, you will ensure the seamless operation of payment and card processing systems, managing complex clearing and settlement environments. This position demands a strategic leader capable of driving resilience, automating operational workflows, and leading major incident responses to maintain high availability for our financial services.

Responsibilities

• Architect and execute Disaster Recovery (DR) and resilience testing protocols to guarantee business continuity.
  
• Lead the automation of infrastructure and application layers using Terraform or CloudFormation, integrating robust CI/CD pipelines.
  
• Manage end-to-end Application and Production Support operations, ensuring rapid resolution of technical issues.
  
• Direct Major Incident and Problem Management processes, conducting thorough root cause analyses to prevent recurrence.
  
• Facilitate efficient collaboration and ticketing workflows through Jira Service Management and Confluence.
  
• Oversee the implementation and maintenance of payment standards, specifically ISO 8583 and ISO 20022, alongside Visa and Mastercard networks.
  
• Develop and maintain self-healing mechanisms to minimize downtime and enhance system reliability.
  

Requirements

Requirements:

• Possess a robust background of 8 to 15 years in IT services, with a focus on application support and infrastructure management.
  
• Demonstrate deep expertise in payment ecosystem protocols, including ISO 8583, ISO 20022, and major card network clearing and settlement procedures.
  
• Show proven proficiency in Infrastructure as Code (IaC) tools such as Terraform or CloudFormation, with a strong command of CI/CD practices.
  
• Have extensive experience in managing high-availability environments, including DR planning, resilience testing, and automation strategies.
  
• Be skilled in utilizing Jira Service Management and Confluence for incident tracking, knowledge management, and team coordination.
  
• Exhibit a track record of leading complex support operations, including self-healing system design and major incident resolution.
  
• Hold a competitive salary expectation aligned with the market rate of ₹30+ LPA.